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Customer Service Manager

2 months ago

Wednesbury, Sandwell, United Kingdom MSC Industrial Supply Full time

MSC Industrial Supply is seeking a skilled Customer Service Manager to join our Key Account Vending Team. As an integral part of the team, you will contribute to servicing large contract customers who use our vending solutions. Your exceptional service skills and effective inventory management will help ensure customer satisfaction.

Job Responsibilities:
  • Daily interaction with customers over the phone and through email
  • Managing service levels and stock-outs for customers
  • Dynamic management of stock levels through reviews and analysis of slow/fast stock
Requirements:
  • Experience in sales administration, customer experience, sales, customer service, or account management
  • Ability to problem-solve and work closely with key stakeholders
Benefits:
  • $55,000 - $65,000 salary
  • 25 days of holiday entitlement + Bank Holidays
  • A company pension scheme matched up to 10% of annual salary
  • Life insurance, health cash plan, and private medical insurance