Energy Data Analyst
3 days ago
E.O.N Worldwide seeks a skilled professional to join our team as an Analysis Specialist in our Residential and SME Energy Sales business. This role is a critical part of our efforts to deliver exceptional customer experiences and lead the energy transition in the UK.
About the RoleWe are looking for a talented individual who can support our residential customers struggling to pay their bills while delivering our overall debt reduction goals. As a Credit Specialist, you will play a key role in this process.
Key Responsibilities:- Expert Communication: You will confidently hold sensitive conversations with customers about their personal finances, building long-term trusting relationships.
- Credit Analysis: You will dive into customer data to uncover hidden patterns, predict future behaviors, and optimize business strategies.
- Debt Collection: You will not be afraid to have difficult conversations and overcome objections to achieve the right outcome.
- Data-Driven Decision Making: You will use insights from data to make informed decisions that better serve our customers.
To succeed in this role, you will need:
- Previous customer service experience (don't worry if you're new to energy; we'll provide full training).
- Experience in debt collection.
We offer a competitive package, including:
- A salary of £24,195 - £26,010 per annum, dependent on experience.
- A hybrid working approach: split your week between home and our Bolton hub (typically 2-3 days).
- Free parking available when attending the hub.
- Core hours 9AM-5PM, Monday-Friday.
- 26 days holiday plus bank holidays AND a guarantee of your birthday off.
- A wide range of flexible benefits, including buying extra holidays, retail discounts, health and wellbeing options, and more.
- A generous pension contribution.
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