Energy Data Analyst

3 days ago


Bolton, Bolton, United Kingdom E.O.N Worldwide Full time
Job Description\

E.O.N Worldwide seeks a skilled professional to join our team as an Analysis Specialist in our Residential and SME Energy Sales business. This role is a critical part of our efforts to deliver exceptional customer experiences and lead the energy transition in the UK.

About the Role

We are looking for a talented individual who can support our residential customers struggling to pay their bills while delivering our overall debt reduction goals. As a Credit Specialist, you will play a key role in this process.

Key Responsibilities:
  • Expert Communication: You will confidently hold sensitive conversations with customers about their personal finances, building long-term trusting relationships.
  • Credit Analysis: You will dive into customer data to uncover hidden patterns, predict future behaviors, and optimize business strategies.
  • Debt Collection: You will not be afraid to have difficult conversations and overcome objections to achieve the right outcome.
  • Data-Driven Decision Making: You will use insights from data to make informed decisions that better serve our customers.
Requirements

To succeed in this role, you will need:

  • Previous customer service experience (don't worry if you're new to energy; we'll provide full training).
  • Experience in debt collection.
Benefits

We offer a competitive package, including:

  • A salary of £24,195 - £26,010 per annum, dependent on experience.
  • A hybrid working approach: split your week between home and our Bolton hub (typically 2-3 days).
  • Free parking available when attending the hub.
  • Core hours 9AM-5PM, Monday-Friday.
  • 26 days holiday plus bank holidays AND a guarantee of your birthday off.
  • A wide range of flexible benefits, including buying extra holidays, retail discounts, health and wellbeing options, and more.
  • A generous pension contribution.

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