Energy Transition Specialist
1 week ago
We are seeking an experienced Energy Transition Specialist to join our team at E Next. This is a unique opportunity to play a critical role in supporting our residential customers and delivering our overall debt reduction.
Job Responsibilities- Treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.
- Hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long-term trusting relationships.
- Analyse customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.
- Take full ownership and responsibility of delivering excellent customer experience.
- Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.
- Good English skills both written and verbal.
- Driven by data, using the insights to make the right decisions to better serve our customers.
- Previous customer service experience (don't worry if you're new to energy, we'll provide full training).
- Experience in debt collection.
- Competitive salary: £24,195 - £26,010 per annum, dependent on experience.
- Flexible work: Hybrid working approach: split your week between home and our Bolton hub (typically 2-3 days).
- Free parking: Free parking available when attending the hub.
- Work-life balance: Core hours 9AM-5PM, Monday-Friday.
- Generous holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off.
- Amazing benefits: access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more.
- Pension scheme: Enjoy a generous pension contribution.
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Energy Specialist
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