Data Analyst
5 days ago
We are seeking an exceptional Customer Support Specialist to join our Residential and SME Energy Sales Team. In this role, you will play a critical part in revolutionising the way we deliver energy solutions to our customers.
About the Role:- Expert Guidance and Support: Work closely with customers who are experiencing financial difficulties, providing expert guidance and support to help them overcome their challenges.
- Exceptional Communication Skills: Develop strong relationships with customers by delivering sensitive and empathetic communication, encouraging openness and trust.
- Results-Driven Approach: Proactively identify opportunities to drive positive outcomes for customers and the business.
- Data Analysis Expertise: Utilize your analytical skills to dive deep into customer data, uncovering patterns and trends that inform our business strategies.
- Customer Service Experience: Previous experience in customer-facing roles is essential, although we can provide full training for those new to the energy sector.
- Debt Collection Expertise: If you have experience in debt collection, this would be a significant advantage.
- Competitive Salary: £24,195 - £26,010 per annum, dependent on experience.
- Flexible Working Arrangements: Enjoy a hybrid working approach, splitting your week between home and our Bolton hub (typically 2-3 days).
- Free Parking: Free parking is available when attending the hub.
- Work-Life Balance: Core hours 9AM-5PM, Monday-Friday.
- Generous Holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off.
- Award-Winning Benefits: Access a wide range of flexible benefits, including buying extra holidays, retail discounts, health and wellbeing options, and more.
- Pension Scheme: Enjoy a generous pension contribution.
Job Details:
- Full-time: 37 hours per week.
- DBS Check Required: For successful candidates.
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