Customer Experience and Complaints Manager

Job SummaryWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and resolving complaints in a timely and professional manner.Key...

Job SummaryWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and resolving complaints in a timely and professional manner.Key...

Job DescriptionWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process.The successful candidate will be a trusted resolution expert, responding promptly to complaints and managing case loads...

Job OverviewWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and resolving complaints in a timely and professional manner.Key...

About the RoleWe are seeking a highly organized and proactive Complaint Administrator to join our team at Quilter. As a key member of our Complaints team, you will be responsible for logging all expressions of dissatisfaction in a timely manner, adhering to both internal service level agreements and regulatory timescales.The role will involve liaising with...

About the RoleWe are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team at Quilter. As a key member of our team, you will be responsible for providing a dedicated service to both our adviser/firms and end customers alike, ensuring that all reviews are handled in confidence, fairly,...

About the RoleWe are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team at Quilter. As a key member of our team, you will be responsible for providing a dedicated service to both our adviser/firms and end customers alike, ensuring that all reviews are handled in confidence, fairly,...

Job Title: Complaints ManagerAt boatfolk, we're passionate about delivering exceptional experiences for our customers. As a Complaints Manager, you'll play a vital role in ensuring our customers receive the best possible service.Key Responsibilities:Direct the boatcare department to deliver high-quality services to customers.Liaise with customers to prepare...

About the RoleQuilter plc is a leading provider of financial advice, investments, and wealth management. We are seeking a highly organized and proactive Complaints Administrator to join our team in Southampton. As a Complaints Administrator, you will be responsible for logging expressions of dissatisfaction, adhering to internal service level agreements and...

Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process.The ideal candidate will be a trusted resolution expert, responding promptly to complaints and...

Job DescriptionWe are seeking a highly skilled and experienced Guest Relations Complaints Specialist to join our team at Carnival Corporation and plc. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and contributing to the...

About the RoleWe are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team at Quilter. As a Complaints Administrator, you will be responsible for providing a dedicated service to both our adviser/firms and end customers alike, handling expressions of dissatisfaction in a timely manner and...

About the RoleAt Quilter, we are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team. The successful candidate will provide a dedicated service to both our adviser/firms and end customers alike, handling expressions of dissatisfaction in a timely manner and adhering to both internal SLAs...

About the RoleWe are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team at Quilter. As a key member of our team, you will be responsible for providing a dedicated service to both our adviser/firms and end customers alike, ensuring that all reviews are handled in confidence, fairly,...

About the RoleAs a Complaints Administrator at Quilter, you will play a crucial role in ensuring that all expressions of dissatisfaction are handled in a timely and fair manner. You will be responsible for logging all complaints within internal SLAs and regulatory timescales, liaising with stakeholders, legal entities, and regulators.Key...

About the RoleJob Title: Complaints AdministratorDepartment: Quilter Business Services - ComplaintsLocation: Southampton, United Kingdom (office-based full-time)Contract type: Fixed Term ContractContract Length: 6 months (initially)Job Type: Full-timeExperience: 1-2 years (required)Education: Bachelor's degree (required)Skills: Strong communication and...

About the RoleJob Title: Complaints AdministratorDepartment: Quilter Business Services - ComplaintsLocation: Southampton, United Kingdom (office-based full-time)Contract type: Fixed Term ContractContract Length: 6 months (initially)Job Type: Full-timeExperience: 1-2 years (required)Education: Bachelor's degree (required)Skills: Strong communication and...

Job Description: As a Complaint Administrator at Quilter, you will play a crucial role in ensuring that customer complaints are handled efficiently and effectively. This is an exciting opportunity to join a leading provider of financial advice, investments, and wealth management, committed to being the UK's best wealth manager for clients and their advisers....

About the RoleThis is an exciting opportunity to join Quilter's experienced and knowledgeable complaints team as a Past Business Review (PBR) Investigator. As a key member of the team, you will be responsible for investigating and resolving all errors and omissions relating to advice, fees, and charges.You will take ownership of case reviews, conducting...

Role OverviewAs a PBR Investigator at Quilter, you will be responsible for investigating and resolving all errors and omissions relating to advice, fees, and charges. You will take case ownership, conduct comprehensive investigations, and compile written reports. Your role will involve liaising with internal and external stakeholders, including customers,...