Complaints Resolution Specialist
4 weeks ago
Quilter plc is a leading provider of financial advice, investments, and wealth management. We are seeking a highly organized and proactive Complaints Administrator to join our team in Southampton. As a Complaints Administrator, you will be responsible for logging expressions of dissatisfaction, adhering to internal service level agreements and regulatory timescales. You will also be involved in logging and dealing with the administrative aspects of Remediations and Past Business Reviews.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to manage multiple cases at a time. You will need to be confident in receiving incoming calls from our advisers, customers, and third parties, as well as making outbound calls where necessary.
We are looking for someone who is highly organized, proactive, and assertive, with the ability to manage and prioritize their workload independently. You will need to have excellent written skills, high attention to detail, and the ability to demonstrate flexibility and prioritize workloads.
As a Complaints Administrator, you will be working in a fast-paced and dynamic environment, and you will need to be able to meet tight deadlines, multitask, and adapt to change quickly.
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential.
We offer a range of flexible benefits to our employees, including a holiday allowance, Quilter Incentive Scheme, pension scheme, and healthcare cash plan.
Join us at Quilter and be part of a team that is committed to delivering exceptional customer service and making a positive impact on our customers' lives.
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Complaints Resolution Specialist
2 months ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleWe are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team at Quilter. As a key member of our team, you will be responsible for providing a dedicated service to both our adviser/firms and end customers alike, ensuring that all reviews are handled in confidence, fairly,...
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Complaints Resolution Specialist
2 months ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleWe are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team at Quilter. As a key member of our team, you will be responsible for providing a dedicated service to both our adviser/firms and end customers alike, ensuring that all reviews are handled in confidence, fairly,...
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Complaints Resolution Specialist
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Complaints Resolution Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleWe are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team at Quilter. As a key member of our team, you will be responsible for providing a dedicated service to both our adviser/firms and end customers alike, ensuring that all reviews are handled in confidence, fairly,...
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Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleAs a Complaints Administrator at Quilter, you will be responsible for logging all expressions of dissatisfaction in a timely manner, adhering to both internal service level agreements and regulatory timescales. This will involve logging and dealing with the administrative aspects of Remediations and Past Business Reviews.The role will require...
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