Complaints Resolution Specialist
3 weeks ago
About the Role
We are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team at Quilter. As a key member of our team, you will be responsible for providing a dedicated service to both our adviser/firms and end customers alike, ensuring that all reviews are handled in confidence, fairly, consistently, and resolved to the customer's satisfaction at the earliest opportunity.
Key Responsibilities
- Log all expressions of dissatisfaction in a timely manner, adhering to both internal SLAs and regulatory timescales.
- Liaise with all stakeholders, Legal entities, and Regulators.
- Manage a variety of tasks and responsibilities, dealing with multiple cases at a time.
- Ensure full adherence to all the requirements of DISP Resolution (ref: FCA Handbook).
Requirements
- Excellent organisational skills and the ability to manage multiple tasks and responsibilities.
- Confident communication skills and the ability to compile written responses that are grammatically correct and free from industry jargon.
- Ability to manage pressure, remaining focused and calm, particularly when dealing with our advisers and end-customers.
- Flexibility, prioritisation, and the ability to work on your own initiative.
About You
We are looking for an individual with a positive and professional attitude, excellent customer service skills, and the ability to build strong internal and external relationships. Previous experience of working within a complaints/remediation environment is essential. Strong IT skills and proficiency in using Microsoft packages are also required.
Core Benefits
- Holiday: 26 days
- Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
- Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
- Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.
-
Complaints Resolution Specialist
2 months ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleWe are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team at Quilter. As a key member of our team, you will be responsible for providing a dedicated service to both our adviser/firms and end customers alike, ensuring that all reviews are handled in confidence, fairly,...
-
Complaints Resolution Specialist
2 months ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleWe are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team at Quilter. As a key member of our team, you will be responsible for providing a dedicated service to both our adviser/firms and end customers alike, ensuring that all reviews are handled in confidence, fairly,...
-
Complaints Resolution Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleAs a Complaints Administrator at Quilter, you will play a crucial role in ensuring that all expressions of dissatisfaction are handled in a timely and fair manner. You will be responsible for logging all complaints within internal SLAs and regulatory timescales, liaising with stakeholders, legal entities, and regulators.Key...
-
PBR Investigator
3 weeks ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleThis is an exciting opportunity to join Quilter's experienced and knowledgeable complaints team as a Past Business Review (PBR) Investigator. As a key member of the team, you will be responsible for investigating and resolving all errors and omissions relating to advice, fees, and charges.You will take ownership of case reviews, conducting...
-
Complaints Resolution Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleAs a Complaints Administrator at Quilter, you will be responsible for logging all expressions of dissatisfaction in a timely manner, adhering to both internal service level agreements and regulatory timescales. This will involve logging and dealing with the administrative aspects of Remediations and Past Business Reviews.The role will require...
-
Complaints Resolution Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleWe are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team at Quilter. As a Complaints Administrator, you will be responsible for providing a dedicated service to both our adviser/firms and end customers alike, handling expressions of dissatisfaction in a timely manner and...
-
Complaints Resolution Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleAt Quilter, we are seeking a highly organized and proactive Complaints Administrator to join our experienced and knowledgeable complaints team. The successful candidate will provide a dedicated service to both our adviser/firms and end customers alike, handling expressions of dissatisfaction in a timely manner and adhering to both internal SLAs...
-
Complaints Resolution Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleQuilter plc is a leading provider of financial advice, investments, and wealth management. We are seeking a highly organized and proactive Complaints Administrator to join our team in Southampton. As a Complaints Administrator, you will be responsible for logging expressions of dissatisfaction, adhering to internal service level agreements and...
-
Complaints Resolution Specialist
4 weeks ago
Southampton, Southampton, United Kingdom boatfolk Full timeJob Title: Complaints ManagerAt boatfolk, we're passionate about delivering exceptional experiences for our customers. As a Complaints Manager, you'll play a vital role in ensuring our customers receive the best possible service.Key Responsibilities:Direct the boatcare department to deliver high-quality services to customers.Liaise with customers to prepare...
-
Complaints Resolution Specialist
2 weeks ago
Southampton, Southampton, United Kingdom Quilter Full timeJob Description: As a Complaint Administrator at Quilter, you will play a crucial role in ensuring that customer complaints are handled efficiently and effectively. This is an exciting opportunity to join a leading provider of financial advice, investments, and wealth management, committed to being the UK's best wealth manager for clients and their advisers....
-
Guest Relations Complaints Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Carnival Corporation and plc Full timeJob DescriptionWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process.The successful candidate will be a trusted resolution expert, responding promptly to complaints and managing case loads...
-
Complaints Resolution Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Quilter Full timeAbout the RoleQuilter plc is a leading provider of financial advice, investments, and wealth management. We are seeking a skilled Complaints Administrator to join our team in Southampton, UK. The successful candidate will be responsible for logging expressions of dissatisfaction, adhering to internal service level agreements and regulatory timescales. The...
-
PBR Investigator
5 days ago
Southampton, Southampton, United Kingdom Quilter Full timeRole OverviewAs a PBR Investigator at Quilter, you will be responsible for investigating and resolving all errors and omissions relating to advice, fees, and charges. You will take case ownership, conduct comprehensive investigations, and compile written reports. Your role will involve liaising with internal and external stakeholders, including customers,...
-
Guest Relations Complaints Specialist
1 month ago
Southampton, Southampton, United Kingdom Carnival Corporation and plc Full timeJob SummaryWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and resolving complaints in a timely and professional manner.Key...
-
Guest Relations Complaints Specialist
1 month ago
Southampton, Southampton, United Kingdom Carnival Corporation and plc Full timeJob SummaryWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and resolving complaints in a timely and professional manner.Key...
-
Dispute Resolution Specialist
3 weeks ago
Southampton, Southampton, United Kingdom Douglas Scott Legal Recruitment Full timeDispute Resolution SpecialistWe are seeking a skilled Dispute Resolution Specialist to join our team at Douglas Scott Legal Recruitment. The ideal candidate will have experience in general commercial disputes, contractual disputes, liability claims, defamation cases, insolvency, and professional negligence.Key Responsibilities:Assist in the resolution of...
-
Guest Relations Complaints Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Carnival Corporation and plc Full timeJob OverviewWe are seeking a highly skilled Guest Relations Complaints Specialist to join our team. As a key member of our Contact Centre Operation, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests, and resolving complaints in a timely and professional manner.Key...
-
Claims Resolution Specialist
5 days ago
Southampton, Southampton, United Kingdom Sedgwick Full timeAbout the RoleSedgwick seeks a talented Claims Resolution Specialist to join our team. As a key member of our Commercial Property Claims department, you will play a vital role in delivering exceptional customer service and managing claims from start to finish.Key ResponsibilitiesAssist commercial adjusters in managing direct cases and make informed decisions...
-
Dispute Resolution Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Douglas Scott Legal Recruitment Full timeDispute Resolution Associate OpportunityWe are seeking a highly skilled Dispute Resolution Associate to join our team in Southampton. As a key member of our commercial litigation team, you will be responsible for handling a wide range of disputes, including contractual disputes, liability claims, defamation cases, and insolvency matters.Our ideal candidate...
-
Dispute Resolution Specialist
4 weeks ago
Southampton, Southampton, United Kingdom Douglas Scott Legal Recruitment Full timeDispute Resolution Associate OpportunityWe are seeking a highly skilled Dispute Resolution Associate to join our team in Southampton. As a key member of our commercial litigation team, you will be responsible for handling a wide range of disputes, including contractual disputes, liability claims, defamation cases, and insolvency matters.Our ideal candidate...