Customer Service Team Manager
7 days ago
About the Role:
Page Personnel is seeking an exceptional Customer Service Team Manager to oversee our Transport & Distribution department. As a key member of our team, you will be responsible for leading and managing our Telesales team to deliver exceptional service.
Key Responsibilities:
- Lead and manage the Telesales team to achieve sales targets.
- Develop and implement customer service policies and procedures.
- Provide continuous assistance to team members handling orders, complaints, and delivery challenges.
- Generate regular reports for senior management to track sales and identify slow-moving items.
- Maintain frequent communication with customers via phone or in-person visits to nurture relationships and resolve any concerns.
- Conduct an annual customer satisfaction survey, analyze feedback, and implement improvement strategies based on the results.
- Provide coaching and training to team members to enhance their skills.
- Handle escalated customer complaints in a professional and efficient manner.
- Generate reports on sales metrics and present them to senior management.
Requirements:
- A minimum of 3 years' experience working in a customer managerial position.
- Proven experience in a telesales or customer service role within the Transport & Distribution industry.
- Excellent leadership and team management skills.
- Proficiency in CRM software and Microsoft Office Suite.
Salary and Benefits:
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits including hybrid working, enhanced annual leave scheme, life assurance & insurance, permanent full-time opportunity, and annual salary review.
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