Customer Service Team Manager

7 days ago


Bolton, Bolton, United Kingdom Page Personnel Full time

About the Role:

Page Personnel is seeking an exceptional Customer Service Team Manager to oversee our Transport & Distribution department. As a key member of our team, you will be responsible for leading and managing our Telesales team to deliver exceptional service.

Key Responsibilities:

  • Lead and manage the Telesales team to achieve sales targets.
  • Develop and implement customer service policies and procedures.
  • Provide continuous assistance to team members handling orders, complaints, and delivery challenges.
  • Generate regular reports for senior management to track sales and identify slow-moving items.
  • Maintain frequent communication with customers via phone or in-person visits to nurture relationships and resolve any concerns.
  • Conduct an annual customer satisfaction survey, analyze feedback, and implement improvement strategies based on the results.
  • Provide coaching and training to team members to enhance their skills.
  • Handle escalated customer complaints in a professional and efficient manner.
  • Generate reports on sales metrics and present them to senior management.

Requirements:

  • A minimum of 3 years' experience working in a customer managerial position.
  • Proven experience in a telesales or customer service role within the Transport & Distribution industry.
  • Excellent leadership and team management skills.
  • Proficiency in CRM software and Microsoft Office Suite.

Salary and Benefits:

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits including hybrid working, enhanced annual leave scheme, life assurance & insurance, permanent full-time opportunity, and annual salary review.



  • Bolton, Bolton, United Kingdom Page Personnel Sales Full time

    About the Job:We are currently seeking a highly skilled Customer Service Manager to lead and manage a team at Page Personnel Sales. This is a fantastic opportunity for someone with a passion for delivering exceptional customer service to join our dynamic team.The ideal candidate will have a minimum of 3 years of experience in customer management, strong...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £18,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Bolton, United Kingdom. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £18,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Bolton, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Bolton, United Kingdom.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries in a timely and professional manner.Offer accurate product and service information, addressing...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £18,000 - £25,000

    As a Customer Service Representative at beBee Professionals, you will play a vital role in delivering outstanding customer service and supporting the store's operations in Bolton, UK.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Responding to customer inquiries via phone, email, and chat.Providing accurate product information and resolving customer issues efficiently.Processing customer orders and managing account information.Collaborating with...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Bolton, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...


  • Bolton, Bolton, United Kingdom WeRecruit Auto Ltd Full time

    WeRecruit Auto Ltd is seeking a seasoned Aftersales Manager to oversee our team in Bolton.About the JobOversee a team of approximately 26 staff members across various departments.Develop and implement strategies to enhance customer satisfaction and improve efficiency.Collaborate with colleagues to resolve customer complaints and internal service issues.Key...


  • Bolton, Bolton, United Kingdom Hollywood Bowl Full time

    About the RoleWe are seeking a charismatic Customer Service Ambassador to join our team at Hollywood Bowl Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional service experiences that leave a lasting impression on our customers.With a focus on creating memorable moments for families and friends, you will play...


  • Bolton, Bolton, United Kingdom Kia Europe Full time

    Role OverviewWe are seeking an experienced Customer Service Director to join our team at Kia Europe.Company OverviewKia Europe is a leading automotive brand offering one of the industry's largest range of models across multiple vehicle segments. Our commitment to quality and customer satisfaction has made us the fifth most popular UK car brand in 2023.We are...


  • Bolton, Bolton, United Kingdom Forrest Recruitment Full time

    Job OverviewWe are seeking a highly skilled Customer Service Specialist to join our team at Forrest Recruitment. In this role, you will be responsible for resolving customer complaints and providing exceptional service to our clients.About the RoleAs a Complaints Handler, you will be working closely with our customer service team to ensure that all customer...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals, we are looking for a Customer Service Representative to join our vibrant team. As a key member of our team, you will provide exceptional customer service and support, while participating in all aspects of the operational workflow.Key Responsibilities:Engage with customers, providing service and support.Collaborate with team members to...


  • Bolton, Bolton, United Kingdom Skipton Building Society Full time

    Company Overview: Skipton Building Society is a leading provider of financial services, committed to helping people achieve their goals. We are seeking a highly skilled Customer Service Consultant to join our team in Bolton.Salary: £22,379 Pro Rata per annum.Job Description: As a Customer Service Consultant, you will be the first point of contact for...


  • Bolton, Bolton, United Kingdom Skipton Building Society Full time

    Key Role Highlights:We are seeking an exceptional Customer Service Representative to join our team at Skipton Building Society. As a key member of our customer-facing team, you will provide unparalleled support and service to our customers, helping them to achieve their financial goals.Key Responsibilities:Engage with customers to understand their needs and...


  • Bolton, Bolton, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Bolton.Key Responsibilities:Engage with customers to deliver outstanding service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to meet...


  • Bolton, Bolton, United Kingdom Toby Carvery Full time

    As a Customer Service Ambassador at Toby Carvery, you will be the face of our brand, providing a warm welcome and exceptional service to our guests. With a passion for delivering outstanding customer experiences, you will work collaboratively with our team to create a friendly atmosphere that keeps our guests coming back.With flexible shifts to fit around...


  • Bolton, Bolton, United Kingdom NEXT Full time

    About Us:At NEXT, we're passionate about delivering exceptional customer experiences.We're looking for a Customer Service Specialist to join our team and help us achieve this goal.Job DescriptionWorking Hours:As a Customer Service Specialist, you'll work in a fast-paced environment, processing stock quickly and efficiently to ensure it's beautifully...


  • Bolton, Bolton, United Kingdom Next Full time

    About Our Store:">Welcome to [Store Name], where we pride ourselves on delivering exceptional customer service and offering a wide range of products to suit every need.">As a Sales Team Member, you will play a key role in ensuring that our customers receive a world-class shopping experience, from the moment they step into our store to the moment they...


  • Bolton, Bolton, United Kingdom AXA Group Full time

    About the RoleWe are seeking an experienced Customer Service Support Specialist to join our Finance Operations team at AXA UK. The ideal candidate will be responsible for providing exceptional customer service, resolving queries and issues in a timely manner, and working closely with internal stakeholders to ensure seamless delivery of...


  • Bolton, Bolton, United Kingdom Costa Coffee Full time

    Work as a Customer Service Ambassador">We're looking for individuals who embody the spirit of Costa Coffee. As a customer service ambassador, you'll be at the forefront of delivering exceptional experiences for our customers. You'll craft great coffee, serve with a smile, and work collaboratively with your team to create memorable moments.About the roleOur...