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Administration Coordinator

2 months ago

Leigh, Wigan, United Kingdom Greater Manchester Mental Health Full time

Job Overview

An exciting opportunity has arisen within the Greater Manchester Mental Health team for an Administration Assistant. The post holder will provide an efficient and effective administrative service to the multi-disciplinary team.

The post holder will demonstrate an attitude which respects and values service users' and their carers.

The post holder will embrace the core values of the organisation and adopt the principles of Recovery. These principles will recognise the need to:

  • Promote safe practices
  • Value the aims of service users
  • Work in partnership and offer meaningful choice
  • Be optimistic about the possibilities of meaningful change
  • Value social inclusion

Main Duties of the Job

Main duties will include being the first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective administrative service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records including arranging meetings and taking notes ensuring accurate transcription and distribution. Contribute to the ordering of stationery supplies and associated procedures and the calculation of annual leave and recording of staff absence.

Working for Our Organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the North West of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users

Detailed Job Description and Main Responsibilities

Please see attached job description and person specification

Staff Benefits

  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme

Person Specification

Education/Qualification

Essential Criteria

  • Typing/WP RSAII or equivalent or demonstrable experience

Desirable Criteria

  • ECDL NVQ2 Business Administration GCSE English grade A-C or equivalent

Experience

Essential Criteria

  • Experience of working in an office environment

Desirable Criteria

  • Experience of working within the NHS or related healthcare experience, experience of dealing with members of the public

Knowledge

Essential Criteria

  • Knowledge of office procedures, Familiar with Microsoft Office

Desirable Criteria

  • Knowledge of Powerpoint, Excel, Outlook Awareness of Recovery Model Awareness of children/vulnerable adults guidelines

Skills and Abilities

Essential Criteria

  • Good verbal and written communication skills. Ability to work as member of a team Ability to operate and maintain filing systems both manual and electronic Ability to develop effective interpersonal relationships with colleagues in the healthcare setting Ability to communicate effectively in a variety of settings Able to deal with sensitive issues with tact and diplomacy Able to present factual information and refer questions to others where appropriate

Desirable Criteria

  • Ability to demonstrate a positive attitude to service users, carers and other staff Good time management Commitment to service development Commitment to effective team work Flexible approach to working Willingness to undertake training appropriate to the post Demonstrate a commitment to respecting and displaying the Trust Values at all times