Operations Analyst Specialist
3 weeks ago
The successful candidate will report to the Incident Team Leader, taking responsibility for reviewing and resolving Corporate Incidents for our clients. Key duties include investigating and analysing causes, planning actions to rectify issues, and ensuring timely delivery of Corporate Incidents in line with client and regulatory expectations.
Key Responsibilities:- Investigate and analyse incident causes, identifying root problems and developing solutions.
- Plan and implement actions to rectify incidents, working with relevant parties as needed.
- Ensure incident resolution meets Life & Pensions Regulations, TCF principles, and Phoenix Remediation Frameworks.
- Liaise with internal stakeholders, policyholders, advisors, and external clients to facilitate effective communication and issue resolution.
- Strong knowledge of Life and/or Pensions
- Excellent communication and interpersonal skills
- Proficient skills in MS Office Word, PowerPoint
- Strong analytical and problem-solving skills
- Experience working within financial services and to FCA Guidelines
We offer a competitive salary and a range of benefits, including:
- 33 days annual leave (including bank holidays)
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities
- Cycle to Work Scheme & Interest-free Season Ticket loans
- A comprehensive set of Moments that Matter policies
- A contributory company pension scheme with employer matching
- Group Life Assurance (Death in Service) & Group Income Protection
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