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Reception Team Leader

2 months ago

Nottingham, Nottingham, United Kingdom Village Hotels Full time
Be Part of Our Vibrant Village Hotel Team

We're on the hunt for a charismatic Reception Team Leader to join our dynamic team at Village Hotel Club. As a key member of our front-of-house team, you'll be the first point of contact for our guests, setting the tone for an unforgettable experience.

About the Role

As a Reception Team Leader, you'll be responsible for:

  • Providing exceptional customer service and ensuring a warm welcome for our guests
  • Supporting the team to deliver a seamless guest experience
  • Training and developing your colleagues to become experts in our hotel offering and local area
  • Proactively solving problems and exceeding guest expectations
  • Collaborating with other departments to drive business results
What We Offer

We're proud to offer a range of benefits that make us stand out from the crowd:

  • Complimentary full leisure club membership for you and a family member or friend
  • Employee discount on overnight stays at Village Hotels
  • 50% discount on food and drink purchased on or off shift
  • Exciting training platform with gamified learning
  • Discounts and cashback offers on many High Street Brands
  • A range of wellbeing and healthcare benefits
  • Financial wellbeing support via Salary Finance
  • Employee Assistance Programme
  • Flexible working hours
  • A fun, supportive, and inclusive work environment with loads of development opportunities
  • Regular team events with our BIG People days
  • Excellent reward and recognition incentive schemes
  • Monthly wellbeing programme for all employees to support your mental health
  • Anniversary rewards for key milestones of service
  • Holiday purchase scheme
  • Birthday day off
  • Electric car salary sacrifice scheme
What We're Looking For

We're on the hunt for someone with:

  • A personality that shines and a passion for delivering exceptional guest experiences
  • A great memory to add that personal touch for returning guests
  • Proactive problem-solving skills
  • Strong communication and teamwork skills

So, if you're ready to join a dynamic team and be part of something special, apply now to become our next Reception Team Leader