Reception Team Leader

1 month ago


Nottingham, Nottingham, United Kingdom Village Hotels Full time
Be the Face of Village Hotels

We're on the hunt for a charismatic Reception Team Leader to join our team at Village Hotels. As the first point of contact for our guests, you'll be the face of our brand, setting the tone for an unforgettable experience.

About the Role

We're looking for someone with a warm and welcoming personality, who can provide exceptional customer service and support to our guests. You'll be responsible for leading our reception team, ensuring that every guest receives a warm and vibrant welcome. Your passion for delivering the best guest experience will shine through in everything you do.

What We Offer
  • Complimentary Leisure Club Membership for you and a family member or friend, worth £1,500 annually.
  • Employee Discounts on overnight stays at Village Hotels, starting from £35 based on 2 sharing.
  • 50% Discount on Food and Drink purchased on or off shift at any Village Hotel.
  • Exciting Training Platform with gamified learning.
  • Discounts and Cashback Offers on many High Street Brands.
  • Well-being and Healthcare Benefits.
  • Financial Well-being Support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible Working Hours.
  • A Fun, Supportive, and Inclusive Work Environment with loads of Development Opportunities.
  • Regular Team Events with our BIG People days monthly.
  • Excellent Reward and Recognition Incentive Schemes.
  • Monthly Well-being Programme for all employees to support your mental health.
  • Anniversary Rewards for key milestones of service.
  • Holiday Purchase Scheme.
  • Birthday Day Off.
  • Electric Car Salary Sacrifice Scheme.
What We're Looking For

We need someone with a personality that shines, a great memory to add that personal touch for returning guests, a proactive problem solver, a passion for delivering the best guest experience, strong communication skills, and the ability to partner with other departments.

Join us and be part of something new and special - Work, Grow, and Play the Village Way.


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