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Reception Team Member

1 month ago

Nottingham, Nottingham, United Kingdom Rise Park Surgery Full time

About the Role

We are seeking a highly motivated and organized Reception Team Member to join our team at Rise Park Surgery. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare professionals.

Key Responsibilities

  • Provide a warm and welcoming experience for patients, answering their queries and addressing their concerns in a professional and courteous manner.
  • Manage patient appointments, including scheduling, rescheduling, and cancelling appointments as needed.
  • Process patient registrations, including updating patient records and ensuring accurate and up-to-date information.
  • Handle patient queries and concerns, escalating issues to senior staff as necessary.
  • Provide administrative support to the practice team, including data entry, filing, and other tasks as required.
  • Work effectively as part of a team to achieve the practice's goals and objectives.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and ability to learn new software systems.
  • Confidentiality and discretion when handling sensitive patient information.
  • Flexibility to work varying shifts, including weekends and bank holidays.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to work in a dynamic and forward-thinking practice.