Reception Team Member

2 weeks ago

Nottingham, Nottingham, United Kingdom Nottingham City General Practice Alliance Full time

Job Summary

The Receptionist will be responsible for managing the front desk, ensuring smooth and efficient surgeries. This includes receiving patients and visitors, answering phone calls, and processing appointment requests.

Main Responsibilities

  • Manage the reception desk and ensure surgeries run smoothly and efficiently
  • Receive patients and visitors courteously and efficiently
  • Answer phone calls, take messages, and pass them on appropriately
  • Process appointment requests by phone or in person
  • Action repeat prescriptions in accordance with practice guidelines
  • Provide a point of contact for patients and act as a focal point of communication between patients, doctors, and other healthcare teams
  • Take requests for home visits and ensure they are recorded and processed
  • Liaise with hospitals, primary healthcare teams, and social services
  • Update patient records
  • Open and close the practice as needed, ensuring the reception, office, and consulting rooms are prepared for the morning session
  • Perform photocopying, scanning, and shredding as required
  • Maintain confidentiality
  • Have a thorough knowledge of practice procedures and policies
  • Work in accordance with written protocols
  • Complete tasks allocated by managers or GPs
  • Attend team training events for ongoing development and training
  • Assist with opening and distributing post if needed
  • Assist with filing medical records
  • Attend protected learning time sessions
  • Register patients
  • Provide cover for both practices as required by the practice manager

About Us

As a federation, we promote collaboration among GPs and their workforce. We develop networks for sharing tasks and resources, empower frontline staff to become active sign posters for their patient communities, and launch services like GP+ for evening and weekend care.

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