Customer Service Manager
4 weeks ago
Job Type: Full-time
We're a dynamic and growing retailer of home and industrial storage solutions based in the Chelmsford area. We're seeking an experienced customer services professional to join our small and friendly team.
Key Responsibilities:- Deliver exceptional customer service via telephone, live chat, and email.
- Process orders over the phone and resolve delivery issues in a timely manner.
- Handle customer complaints in a professional and tactful manner.
- Respond to customer enquiries via email, live chat, and over the phone.
Requirements:
- Previous experience working in a customer service environment.
- Good attention to detail, organized, and computer literate.
- Experience in complaint handling.
We Offer:
- Full training on products and systems.
- A supportive and friendly team environment.
Location: Ideally located within a 10-15 mile radius of our office in Writtle.
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