Customer Service Representative

4 weeks ago


Chelmsford, Essex, United Kingdom Adecco Full time
Customer Service Advisor

Adecco is seeking a Customer Service Advisor to join our client's dynamic production industry team. As a key point of contact for customer inquiries, you will provide exceptional support and satisfaction, ensuring a positive experience for our clients.

Key Responsibilities:
  1. Handle customer queries on the phone and via email, resolving issues efficiently and professionally.
  2. Raise support tickets to log queries and process returns of faulty or incorrectly ordered goods.
  3. Collaborate with other departments to ensure successful order processing and sales work.
Requirements:
  1. Experience working in a customer support/admin role, passionate about providing outstanding customer service.
  2. Proficient in Microsoft Office, particularly Excel, and experience with Sage is highly advantageous.
  3. Excellent customer service, problem-solving, and time management skills.

This is a fantastic opportunity to join a renowned production company and be a valuable member of their Customer Services team. With a competitive salary between £23,000 to £26,000 per annum, you will have the chance to work in a fast-paced, dynamic environment where your customer focus and positive attitude will be greatly appreciated.

Adecco is a disability-confident employer, committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.



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