3 Days a Week Hospitality Representative

10 hours ago


Southampton, Southampton, United Kingdom The Midland Hotel Full time

**Role Overview:**

The 3 Days a Week Hospitality Representative will be the primary point of contact for guests at The Midland Hotel. This individual will be responsible for delivering exceptional customer service, ensuring a seamless guest experience, and promoting the hotel's services and amenities.

Main Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Greet guests upon arrival, checking them in efficiently and accurately.
  • Use local knowledge to recommend attractions and activities that enhance the guest experience.
  • Maintain accurate records of guest stays, including check-in and check-out times, room assignments, and special requests or incidents.
  • Collaborate with colleagues to achieve common goals and objectives.

What We Offer:

  • A competitive salary of £27,800 per annum, reflecting the hotel's commitment to attracting and retaining top talent.
  • A comprehensive benefits package, featuring access to a Company Pension Scheme, Life Assurance, and Wellbeing Support.
  • Ongoing job-related training programmes, providing opportunities for skill development and career advancement.
  • A dynamic work environment that fosters a sense of community and encourages collaboration.


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