Executive Hospitality Manager
1 week ago
We are a leading hospitality company welcoming professionals like you to help us create unforgettable experiences for our guests. Our team is passionate about innovation and continuous improvement, always striving to be better.
About the RoleWe are seeking an experienced Executive Hospitality Manager to join our team in managing the day-to-day operations of our housekeeping department. As a key member of our leadership team, you will oversee the effective implementation of service standards, ensuring that our guests receive exceptional service at all times.
Key Responsibilities- Lead by example, consistently demonstrating a high level of professionalism, friendliness, and engagement when interacting with colleagues and guests.
- Monitor and supervise the operation of housekeeping, laundry, valet, and uniform room departments to ensure compliance with service standards.
- Collaborate with the maintenance team to implement preventative maintenance programs, maintaining a safe and efficient working environment.
- Address guest concerns promptly, providing solutions and ensuring their needs are met.
- Develop and implement effective communication strategies, including coaching and performance management.
- Train and upskill employees to ensure they meet LQA standards, driving excellence across the department.
- Work closely with the Executive Housekeeper on remodelling and renovation projects, ensuring seamless execution and minimal disruption to our services.
- Possess a hospitality management qualification or equivalent.
- Minimum 3 years of management experience, preferably in a similar role.
- Be highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Opera Cloud.
- Demonstrate excellent communication and interpersonal skills, with fluency in English (written and spoken).
- Show evidence of strong time and workflow management, as well as expertise in employee management.
As a valued member of our team, you can expect a competitive salary of approximately $120,000 per annum, depending on your qualifications and experience. Additionally, we offer a comprehensive benefits package, including opportunities for growth and development within our organisation.
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