Hospitality Experience Strategist

1 month ago


Southampton, Southampton, United Kingdom Accor Hotels Full time
About the Role

At Accor Hotels, we're more than just a global leader in hospitality - we're a community that welcomes individuals as they are and provides opportunities for growth and learning every day.

We strive to create an inclusive environment where diverse talents can thrive, and our employee benefits reflect this commitment. With a focus on purpose-driven work, you'll have the chance to explore the limitless possibilities of Accor's hospitality empire.

This role is your chance to write the next chapter of your story with us

Job Summary

We're seeking a skilled Hospitality Experience Strategist to oversee all aspects of guest service and satisfaction within the Fairmont Gold Department. Your responsibilities will include:

  • Fostering exceptional guest experiences and exceeding expectations through effective team management.
  • Developing and implementing training programs to enhance the skills of the Fairmont Gold Team.
  • Scheduling according to established staffing guides and ensuring payroll reconciliation.
  • Collaborating with the Executive Chef to design menus, manage food costs, and maintain presentation standards in line with Fairmont Gold procedures.
Key Requirements

To succeed in this role, you'll need:

  • A proven track record of delivering outstanding guest service and exceeding expectations.
  • A degree or diploma in Hospitality Management (an asset).
Benefits

We offer a range of benefits to support your personal and professional growth, including:

  • An Employee Benefit card offering discounted rates at Accor worldwide properties.
Estimated Salary

The estimated salary for this position is $65,000 - $85,000 per annum, depending on location and experience.


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