Customer Service Representative

17 hours ago

Hatfield, Hertfordshire, United Kingdom Mission 4 Recruitment Ltd Full time
Job Description

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Mission 4 Recruitment Ltd. As a key member of our sales support department, you will be responsible for providing exceptional customer service and support to our business customers.

Key Responsibilities:
  • Order Processing: Manage order processing, including bespoke designs, core product orders, and repairs, accurately and in line with our customer charter.
  • Customer Experience: Provide a positive customer experience through all communication channels, ensuring timely and effective resolution of customer queries.
  • Business Intelligence: Utilize customer analytics to inform business decisions and drive account management.
  • Problem-Solving: Solve customer queries quickly and efficiently, leveraging a holistic customer view.
  • Team Collaboration: Liaise with the production team to prioritize orders and meet customer expectations.
  • Quality Assurance: Identify and correct system pricing and product description anomalies.
  • External Support: Provide level external sales team support.
Requirements:
  • Communication Skills: Outstanding verbal and written communication skills, with the ability to liaise effectively at all levels.
  • Organizational Skills: Excellent organizational skills, with the ability to prioritize own workload.
  • Technical Skills: Computer literate, with a good understanding of Microsoft systems.
  • Numeracy Skills: Good numeracy skills.
Personal Qualities:
  • Professionalism: Possess a professional and super-friendly manner.
  • Telephone Skills: Ability to handle a high volume of telephone calls, calmly and efficiently.
  • Attention to Detail: Meticulous attention to detail.
  • Performance: Never accepts average performance in oneself and others.
  • Teamwork: Passionate team player with a great sense of humour.
Benefits:
  • Salary: Starting salary of £26k, with potential for increases based on performance and attitude.
  • Holidays: 22 days holiday plus bank holidays.
  • Working Hours: 8.30am - 5pm.
  • Pension: Pension scheme available.

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