Deputy Centre Manager

2 weeks ago

Oxford, Oxfordshire, United Kingdom Hollywood Bowl Group Full time
About the Role

As a Deputy Manager at Hollywood Bowl Group, you will be at the forefront of delivering exceptional customer experiences and taking accountability for the centre in the absence of the Centre Manager.

Within our fast-paced and dynamic environment, you will be trained across all key areas of the centre to support the effective operation of the business. Your responsibilities will range from supporting the Centre Manager with back of house duties to running an exceptional operation front of house, being hands-on across all areas of the busy centre.

You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment.

To be successful, you will have:
  • Management experience, ideally within the leisure, hospitality, or retail industry
  • A passion for customer service
  • Evidence of delivering on financial targets, driving business and sales
  • Experience of coaching and developing large teams
  • A willingness to work nights and weekends


The Benefits

As a Deputy Manager at Hollywood Bowl Group, you will enjoy a range of benefits, including:
  • The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
  • The opportunity to earn a centre outperformance bonus
  • A 40-hour contract, plus additional pay for any extra shifts you work
  • 50% off food when you are working
  • One in four weekends off
  • Optional pension plan
  • 28 days holiday & additional days holiday with length of service
  • Access to our in-house Centre Manager in Training programme and apprenticeships
  • Free games vouchers every month
  • 30% discount off food and drink for you and up to five friends
  • Access to our Employee Assistance Programme (EAP) for you and your family, plus access to dedicated Mental Health First Aiders
  • The opportunity to join our healthcare cash plan
  • Financial long service awards
  • A £15 donation to our dedicated charity partner when you complete your induction
  • Enhanced maternity, paternity, adoption, and shared parental leave benefits


About Us

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. With 74 centres across the UK and 13 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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