Hotel Operations Manager

1 week ago

Northwood, Greater London, United Kingdom Aramark Full time
Aramark UK is seeking an experienced and dedicated Hotel Manager to join the team at Northwood HQ, Hertfordshire. This is a permanent and full-time opportunity to make a significant impact in the military culture at this site. The role reports into our General Manager on site and you will assume responsibility for food and cleaning services on site. The hours for this role are predominantly Monday- Friday (6am - 2:30pm OR 11:30am - 8pm).

About the Role:

As a Hotel Manager, you will lead employee training and development programmes to ensure all staff are fully trained, including on the computerised point of sale system. You will collaborate daily with the Catering Manager, Head Chef, and other Aramark managers, attending weekly senior management and monthly client and committee meetings. You will oversee mess accounts and treasury functions, ensuring compliance with regulations.

Key Responsibilities:

* Lead employee training and development programmes
* Collaborate with the Catering Manager, Head Chef, and other Aramark managers
* Oversee mess accounts and treasury functions
* Take full ownership of operational management and financial performance of the unit
* Champion exceptional customer service and utilise marketing tools to drive sales
* Ensure RRP compliance and follow client tariffs for non-RRP items
* Build strong commercial relationships with suppliers to maximise service quality and financial returns
* Ensure timely completion of all paperwork, inventories, and reports
* Stay informed on personnel policies, labour laws and agreements
* Act as the purchasing officer and budget controller, managing projections for P&L accounts
* Report any equipment issues that pose a safety risk to the health and safety helpline
* Support the regional team with management responsibilities as needed

Requirements:

* Level 3 or 4 NVQ in Food & Beverage or Leadership is desirable, not essential
* Ideally 3 years' experience in a similar role (Hotel Manager, Restaurant Manager)
* Understanding of catering finances (costing, production, yields, wastage, employee schedules and payroll budgeting)
* Ability to accurately forecast P&L projections and plan accordingly
* Ability and full confidence in producing reports across all areas of the business
* Ability to take ownership and accountability
* Excellent communication skills, showing cooperation and support for others
* Customer focused
* Ability to manage multiple teams
* Build and maintain customer and supplier relations

About Aramark UK:

Welcome to your ultimate food service partner, revolutionising the way organisations across the UK dine. With a dynamic team of over 10,000 passionate professionals, we're here to elevate your food experience, wherever you are - be it in Business and Industry, Sports and Entertainment, Education or Defence. Every single day, we whip up over 265,000 delicious meals, keeping our customers satisfied and energised. Join us on our exciting growth journey.

What's in it for you:

* Salary of £32,000
* Company Pension
* Discounted food
* Free parking
* MyStaff Shop discounts
* Generous Annual Leave, increasing in line with service, buy and sell
* EAP in house mental health champion

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

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