Hotel Operations Manager

1 week ago

Northwood, Greater London, United Kingdom Aramark UK Full time
Job Overview

Aramark UK is seeking an experienced and dedicated Hotel Manager to join the team at Northwood HQ, Hertfordshire. This is a permanent and full-time opportunity.

The successful candidate will have a chance to make a significant impact in the military culture at this site where we have one kitchen with two dining spaces.

The role reports into our General Manager on site and you will assume responsibility for food and cleaning services on site.

The hours for this role are predominantly Monday- Friday (6am - 2:30pm OR 11:30am - 8pm).

About the Role

  • Lead employee training and development programs to ensure all staff are fully trained, including on the computerised point of sale system
  • Collaborate daily with the Catering Manager, Head Chef, and other Aramark managers, attending weekly senior management and monthly client and committee meetings
  • Oversee mess accounts and treasury functions, ensuring compliance with regulations
  • Take full ownership of operational management and financial performance of the unit
  • Champion exceptional customer service and utilise marketing tools to drive sales
  • Ensure RRP compliance and follow client tariffs for non-RRP items
  • Build strong commercial relationships with suppliers to maximise service quality and financial returns
  • Ensure timely completion of all paperwork, inventories, and reports
  • Stay informed on personnel policies, labour laws and agreements
  • Act as the purchasing officer and budget controller, managing projections for P&L accounts
  • Report any equipment issues that pose a safety risk to the health and safety helpline
  • Support the regional team with management responsibilities as needed

Requirements

  • Level 3 or 4 NVQ in Food & Beverage or Leadership is desirable, not essential
  • Ideally 3 years' experience in a similar role (Hotel Manager, Restaurant Manager)
  • Understanding of catering finances (costing, production, yields, wastage, employee schedules and payroll budgeting)
  • Ability to accurately forecast P&L projections and plan accordingly
  • Ability and full confidence in producing reports across all areas of the business
  • Ability to take ownership and accountability
  • Excellent communication skills, showing cooperation and support for others
  • Customer focused
  • Ability to manage multiple teams
  • Build & maintain customer and supplier relations

Aramark UK is committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk

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