Technical Field Support Specialist

6 hours ago


Southampton, Southampton, United Kingdom Austin Fraser Full time

Austin Fraser is a well-established business offering career stability, progression along with other benefits. We are currently seeking a Distributed IT Engineer to develop your career in a fantastic opportunity.

About the Role

We estimate that this position can earn up to £35,000 per year based on industry standards and our location in Southampton/Portsmouth. The role involves achieving KPI targets, repairing PCs, laptops, printers, servers, and retail equipment, as well as performing desk-side support and communicating with call administration.

Key Responsibilities:

  1. Repair, diagnose, and replace PCs, laptops, printers, servers, and retail equipment and associated peripherals.
  2. Perform desk side support to clients as requested.
  3. Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
  4. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements.
  5. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
  6. Assist other engineers in the delivery of service to our customers.
  7. Cover site roles where required due to planned or unplanned absence.
  8. Perform customer rebuilds and configuration to desk.
  9. Carry out AV repairs and printer repairs.
  10. Execute IMAC projects with little supervision.
  11. Act as mentor to Grades 1 through to 3 Engineers.
  12. Participate in 24/7 coverage via a rota system.
  13. Carry out any other reasonable request from your line management.
Requirements

The ideal candidate will have knowledge of PC, laptop, printer & associated peripherals operation, key clients specific procedures, trained in desktop/laptop/printers and servers, SC Clearance (or willingness to apply), excellent knowledge of common software products, and excellent customer-facing skills.



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