Technical Support Specialist
4 days ago
About the Role
Job SummaryWe are seeking a skilled Technical Support Specialist to join our team in providing exceptional IT support services to our clients.
Key Responsibilities:
- Provide on-site technical support for IT hardware and software products.
- Diagnose and repair PC's, Laptops, Printers, Servers, and retail equipment.
- Perform desk-side support for SCC clients as requested.
- Assist other engineers in delivering service to customers.
- Utilize PDA to check and update allocated calls in a timely manner.
Requirements:
- Strong knowledge of common software products.
- Excellent problem-solving skills.
- Ability to work efficiently and proactively.
- Good communication and customer service skills.
What We Offer
- A competitive salary of £40,000 - £55,000 per annum, depending on experience.
- A comprehensive benefits package, including hybrid working and core hours.
- Career development and life-long learning opportunities.
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