Field Support Specialist

2 days ago


Southampton, Southampton, United Kingdom Verelogic Full time
Job Title: Distributed Field Support Engineer

We are seeking a highly skilled and experienced IT Field Services Technician to join our team at Verelogic. This is an exciting opportunity for a talented individual to develop their career within a well-established business, offering career stability, progression, and various benefits.

The successful candidate will be responsible for providing technical support to our clients, diagnosing and repairing PC's, Laptops, Printers, Servers, and retail equipment, as well as performing desk-side support and managing call details in real-time.

Key Responsibilities:

  • Achieve KPI targets of 5 visits/fixes per day.
  • To repair, diagnose, and replace PC's, Laptops, Printers, Servers, and retail equipment and associated peripherals.
  • To perform desk-side support to clients as requested.
  • Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
  • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements.
  • Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real-time by way of accurate and quality updates.
  • Assist other engineers in the delivery of service to our customers.
  • Cover site roles where required due to planned or un-planned absence.
  • Be able to do customer rebuilds and configuration to desk.
  • Will carry out AV repairs and Printer repairs.
  • Will be able to carry out IMAC projects with little supervision.
  • Act as mentor to Grades 1 through to 3 Engineers.
  • Participate in 24/7 coverage via a rota system.
  • Carry out any other reasonable request from your line management.

Our ideal candidate should have excellent knowledge of PC, Laptop, Printer, and associated peripherals operation, as well as SC Clearance (or willingness to apply). They should also possess excellent customer-facing skills and be able to work independently with minimal supervision.

Estimated Salary: £40,000 - £50,000 per annum, depending on experience.



  • Southampton, Southampton, United Kingdom Field Solutions Group Full time

    Job Title: Case Cleaning Operations SpecialistAbout Us: Field Solutions Group is a leading provider of services to the retail industry, and we are currently seeking a highly skilled Case Cleaning Operations Specialist to join our team.Key Responsibilities:To carry out case cleaning operations within store trading hours, ensuring that all tasks are completed...


  • Southampton, Southampton, United Kingdom Sanderson Recruitment Plc Full time

    **Job Title:** IT Field Service Specialist**Location:** Southampton, UKWe are seeking a skilled IT Field Service Specialist to join our team in Southampton. As an integral part of our technical support team, you will be responsible for installing, maintaining, upgrading, and repairing various IT products.**Key Responsibilities:Install, maintain, upgrade, and...


  • Southampton, Southampton, United Kingdom Victim Support Full time

    We are seeking a highly skilled and compassionate Support and Care Specialist to join our team in Hampshire & Isle of Wight. The successful candidate will be responsible for delivering high-quality support services to victims of crime, working closely with local partners to provide comprehensive care.About the Role:Develop and implement tailored safety and...


  • Southampton, Southampton, United Kingdom LISTGROVE LTD Full time

    Job OverviewWe are seeking an experienced Electrical Field Service Specialist to join our UK field service team. The successful candidate will have a strong background in electrical engineering and excellent communication skills.This is an exciting opportunity to work with a global team and deliver exceptional service to our clients in the plastics,...


  • Southampton, Southampton, United Kingdom LISTGROVE LTD Full time

    Job Title: Technical Field SupportAbout the OpportunityWe are seeking a highly skilled Technical Field Support professional with an electrical engineering bias to join our UK field service team. This is a fantastic opportunity to develop your technical skills and knowledge of our products while working independently in a home-based role.Main...


  • Southampton, Southampton, United Kingdom Virgin Media O2 Full time

    Job OverviewWe are seeking a skilled and motivated Customer Support Specialist to join our team as a Field Service Engineer. This role requires excellent communication and problem-solving skills, with a strong focus on delivering exceptional customer service.


  • Southampton, Southampton, United Kingdom Mane Contract Services Full time

    About the JobWe are seeking an experienced Field Service Representative to support on-site customer equipment failure inspection, diagnosis, maintenance, repairs & warranty work. The ideal candidate will have C&G Heavy Vehicle Repair level 3 (or equivalent) qualification and experience in vehicle inspection, maintenance & repair, ideally in the field of...


  • Southampton, Southampton, United Kingdom Rise Technical Recruitment Limited Full time

    Job Description:As a Field Service Engineer Specialist, you will be responsible for servicing and maintaining heavy mechanical equipment in a field-based role. This is an excellent opportunity to join a rapidly expanding market leader and work with a talented team of engineers.Responsibilities:Carrying out regular maintenance and repairs on-siteConducting...


  • Southampton, Southampton, United Kingdom Kier Group Full time

    Join our Project Support Specialist team in Southampton and contribute to the success of our construction projects. As a specialist, you'll play a vital role in supporting our Site Managers and ensuring project delivery meets our high standards.Key Responsibilities:Provide administrative support to Site Managers, including scheduling and reportingCollaborate...


  • Southampton, Southampton, United Kingdom TimePlan Education Full time

    Job Title: Academic Support SpecialistWe are seeking a highly skilled Academic Support Specialist to join our team at TimePlan Education. As an Academic Support Specialist, you will play a vital role in supporting students with diverse needs, creating tailored programs to engage and challenge them.About UsWe are committed to providing high-quality education...


  • Southampton, Southampton, United Kingdom CITRUS CONNECT Full time

    Succeed in the World of Mobility SalesCITRUS CONNECT is an innovative company specializing in state-of-the-art mobility solutions. We are looking for a talented Field Sales Executive to join our team and contribute to our success. As a Field Sales Executive, you will play a crucial role in introducing our mobility scooters and chairs to customers, providing...


  • Southampton, Southampton, United Kingdom CPI Mortars Limited. Full time

    About CPI Mortars LimitedWe are a leading provider of specialist mortar mixing equipment, and we are looking for an experienced Mortar Equipment Technician to join our team. As a Field Service Apprentice, you will be responsible for providing exceptional support to our operational business by servicing, maintaining, and repairing our equipment.The ideal...


  • Southampton, Southampton, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a proactive Education Support Specialist to support our teaching staff in creating a nurturing and effective learning environment at beBee Professionals in Southampton.Key Responsibilities:Assist in the preparation of lesson plans and educational materials.Provide support to students individually or in small groups to reinforce learning...


  • Southampton, Southampton, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a dedicated Education Support Specialist to join our team at beBee Professionals in Southampton. As a key member of our educational program, you will work closely with our teaching staff to create a supportive and effective learning environment.Key Responsibilities:Collaborate with teachers to develop and implement lesson plans and educational...


  • Southampton, Southampton, United Kingdom Onyx Support Full time

    We are seeking skilled professionals to join our team as Freelance Specialist Autism Mentors. As a key member of our Onyx Support network, you will play a vital role in providing dedicated support to students struggling with mental health and autism spectrum conditions.The ideal candidate will possess strong communication skills, empathy, and the ability to...


  • Southampton, Southampton, United Kingdom Sanderson Recruitment Plc Full time

    Job OverviewSanderson Recruitment Plc is seeking a skilled IT Field Service Engineer/IT Field Technician to join our team. As a Technical Support Specialist, you will be responsible for installing, maintaining, upgrading, and repairing IT products such as PCs, workstations, printers, terminals, servers, and devices.About the RoleThis is a fantastic...


  • Southampton, Southampton, United Kingdom Rise Technical Recruitment Full time

    Field-Based RoleWe are seeking a highly skilled Mobile Plant Technician to join our field-based team. As a specialist in heavy mechanical equipment, you will be responsible for conducting PPM, installs, and servicing of specialist equipment at client sites across the region.About the JobThis is an excellent opportunity for someone with mechanical experience...


  • Southampton, Southampton, United Kingdom Millbrook Full time

    Are you a detail-oriented individual with excellent communication skills? We are seeking an Event Support Specialist to join our team at Millbrook. As an Event Support Specialist, you will be responsible for assisting event managers in the planning and execution of various events.Job DescriptionThis role involves working closely with event managers to ensure...


  • Southampton, Southampton, United Kingdom Prospero Teaching Full time

    Company OverviewProspero Teaching is a reputable agency providing education services to pupils with special educational needs (SEN). Our mission is to offer support and resources to teachers, schools, and students alike.Job DescriptionWe are currently seeking an SEN Support Specialist to join our team. The successful candidate will work closely with teachers...


  • Southampton, Southampton, United Kingdom Specialist Sports Limited Full time

    Role OverviewSpecialist Sports Limited is a leading sporting goods agency offering Sales, Marketing, Distribution, and Creative solutions to performance sports brands. We are currently seeking a Product Development Specialist to join our dynamic team.The successful candidate will be responsible for driving the development process of our performance products,...