Field Support Specialist
2 days ago
We are seeking a highly skilled and experienced IT Field Services Technician to join our team at Verelogic. This is an exciting opportunity for a talented individual to develop their career within a well-established business, offering career stability, progression, and various benefits.
The successful candidate will be responsible for providing technical support to our clients, diagnosing and repairing PC's, Laptops, Printers, Servers, and retail equipment, as well as performing desk-side support and managing call details in real-time.
Key Responsibilities:
- Achieve KPI targets of 5 visits/fixes per day.
- To repair, diagnose, and replace PC's, Laptops, Printers, Servers, and retail equipment and associated peripherals.
- To perform desk-side support to clients as requested.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real-time by way of accurate and quality updates.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or un-planned absence.
- Be able to do customer rebuilds and configuration to desk.
- Will carry out AV repairs and Printer repairs.
- Will be able to carry out IMAC projects with little supervision.
- Act as mentor to Grades 1 through to 3 Engineers.
- Participate in 24/7 coverage via a rota system.
- Carry out any other reasonable request from your line management.
Our ideal candidate should have excellent knowledge of PC, Laptop, Printer, and associated peripherals operation, as well as SC Clearance (or willingness to apply). They should also possess excellent customer-facing skills and be able to work independently with minimal supervision.
Estimated Salary: £40,000 - £50,000 per annum, depending on experience.
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