Claims Administrator
4 weeks ago
Job Title: Claims Administrator
About the Role:
We are seeking a skilled Claims Administrator to join our team at DiverseJobsMatter. As a Claims Administrator, you will be responsible for engaging with our customers, claims teams, and third parties about motor claims.
Key Responsibilities:
- Answer calls and written correspondence from our customers to ensure they have the support they need at the first point of contact
- Action written response correspondence as appropriate
- Liaise with stakeholders regarding claims to ensure the best outcomes for our customers
- Negotiate settlements with third parties
- Entering key data accurately on Excel and in-house systems
- Working with automated assisted processes
- Develop and maintain a knowledge of legal & regulatory matters
- Understand the technical language used in documents and interpret the meaning
About You:
- A passion for excellent customer service by going above and beyond to understand our customers' needs
- Able to follow a detailed process to ensure that all data is accurately recorded in a consistent manner
- The capability to develop and maintain an understanding of legal, regulatory & insurance matters
- A willingness to embrace and help shape innovation and technology within our company to the benefit of the customer
- Able to adapt to changing customer requirements in a modern workforce.
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Claims Administrator
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