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Front of House Host

2 months ago

London, Greater London, United Kingdom Bupa Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Front of House Host. As a key member of our support functions, you will play a vital role in delivering exceptional customer service and patient care.

Key Responsibilities:

  • Welcome patients and respond to their requests in a professional and personable manner.
  • Handle patient interactions with the highest level of hospitality and professionalism, resolving complaints and assisting with inquiries.
  • Schedule patient appointments and ensure accurate and timely communication.
  • Manage the multi-phone line system, answering calls, scheduling appointments, and responding to emails.
  • Process payments, invoices, and customer details, ensuring accuracy and efficiency.
  • Organize and prioritize tasks to meet deadlines, ensuring a quick turnaround of documents.
  • Assist with bookings, post collection, and distribution, as well as generating letters as required.
  • Monitor stocks and order goods when necessary.
  • Contribute to maintaining well-presented facilities and escalate issues as needed.

Requirements:

  • Proven experience delivering exceptional customer service in a retail, hospitality, or similar role.
  • Excellent interpersonal and communication skills, with the ability to build rapport and put people at ease.
  • Great time management and flexibility, with the ability to switch tasks and support as needed.
  • IT literacy and ability to work collaboratively with the team.
  • Confidence and ability to work under pressure, with a natural ability to empathize with patients and demonstrate genuine care.
  • Ability to work independently and autonomously.

Benefits:

We offer a range of benefits to support your physical and mental wellbeing, including access to our global wellbeing programme, Viva. Our benefits are designed to make health happen for our people, and we support flexible working and family-friendly benefits.