IT Service Desk Analyst
2 days ago
Reed Technology is seeking an experienced IT Service Desk Analyst to join their team on a 3-month assignment.
This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email, and ServiceNow ticketing system.
You will have a background of working within a busy IT Service Desk environment and be comfortable in providing support to all levels of end users.
The ideal candidate will have a strong understanding of IT service call management, remote service, Active Directory Administration, and TCP/IP, DHCP, and DNS.
Key skills include:
- IT Service Call Management
- Remote service
- Active Directory Administration
- Understanding of TCP/IP, DHCP, and DNS
- IOS and android device setup and support
- Microsoft Office 2010 and above
- Printer Support
- Fundamental desktop and troubleshooting
Requirements
To be successful in this role, you will need to have:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Ability to work independently and as part of a team
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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