IT Service Desk Analyst

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Technology Full time
IT Service Desk Analyst

Reed Technology is seeking an experienced IT Service Desk Analyst to join their team on a 3-month assignment.

This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email, and ServiceNow ticketing system.

You will have a background of working within a busy IT Service Desk environment and be comfortable in providing support to all levels of end users.

The ideal candidate will have a strong understanding of IT service call management, remote service, Active Directory Administration, and TCP/IP, DHCP, and DNS.

Key skills include:

  • IT Service Call Management
  • Remote service
  • Active Directory Administration
  • Understanding of TCP/IP, DHCP, and DNS
  • IOS and android device setup and support
  • Microsoft Office 2010 and above
  • Printer Support
  • Fundamental desktop and troubleshooting

Requirements

To be successful in this role, you will need to have:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Ability to work independently and as part of a team

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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