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Service Desk Support Analyst
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We are seeking a highly skilled Service Desk Support Analyst to join our team at Alexander Mann Solutions - Public Sector Resourcing. As a Service Desk Support Analyst, you will play a critical role in providing exceptional support to our clients and ensuring the smooth operation of our IT services.
Key Responsibilities:- Provide timely and effective support to clients via phone, email, and chat
- Manage and resolve incidents and requests in a timely and efficient manner
- Collaborate with the Digital Support Management team to establish best-in-class Digital Support operations
- Develop and maintain knowledge and skills to provide expert-level support
- Contribute to the knowledge base and identify areas for improvement
- Experience supporting Office 365, Microsoft Teams, Windows 10/11, Microsoft Intune, Azure Active Directory, and Apple iOS
- Experience supporting Microsoft Surface Laptops/Pro's and Apple iPhones and iPads devices
- ITIL framework experience and certification
- Excellent communication and interpersonal skills
- Ability to work effectively under stress and pressure
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.
