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Service Desk Analyst Evening and Weekend Shifts

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Blue Arrow Newcastle Full time
Service Desk Analyst - Evening and Weekend Shifts

We are seeking a skilled Service Desk Analyst to join our team in Newcastle. As a Service Desk Analyst, you will provide exceptional customer service and technical support to our clients via phone, email, and chat.

Key Responsibilities:
  • Provide first-line technical support to clients via phone, email, and chat
  • Resolve customer inquiries and issues in a timely and professional manner
  • Escalate complex issues to second-line support teams as needed
  • Collaborate with the Service Desk Supervisors to identify and resolve emerging trends and potential major incidents
Requirements:
  • Excellent communication and customer service skills
  • Knowledge of IT systems and software applications
  • Previous experience in a customer-facing role or help desk environment
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive hourly rate of £12.26 + holiday pay
  • A hybrid working model with a mix of on-campus and remote work
  • Opportunities for professional growth and development

Blue Arrow Newcastle is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.