Warrant and Revenue Account Manager
2 months ago
Job Title: Warrant and Revenue Account Manager
Job Summary:
We are seeking a highly skilled Warrant and Revenue Account Manager to join our team at Novax Recruitment. As a key member of our team, you will be responsible for managing the daily completion of warrants and ensuring revenue recovery objectives are met.
Key Responsibilities:
- Manage day-to-day planned warrant visits for all activity types, including debt, inspection, and exchange.
- Direct external colleagues to ensure visit completion in accordance with client requirements.
- Liaise with colleagues and management for escalated matters.
- Provide guidance and support when dealing with each call on an individual account basis.
- Monitor performance of visits to ensure completion with no reasons for aborting a warrant.
- Develop good working relationships with clients, suppliers, and colleagues.
- Liaise with clients, suppliers, and internal staff as needed to perform all work types correctly.
- Highlight any potential risks with information found when dealing with warrants.
Requirements:
- Good/Competent I.T. skills with accurate keyboard skills.
- Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
- Experience of telephone work is essential.
- Previous experience in debt negotiation/collection, customer service, and conflict resolution is desirable but not essential.
- Confident in dealing with customers over the telephone, including in difficult situations.
- A positive and results-oriented approach working in a team environment.
- Attention to detail - able to spot errors and rectify mistakes immediately.
- Knowledge of the Utility industry is desirable but not essential.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
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