Debt Recovery and Customer Service Manager

1 week ago

StratforduponAvon, Warwickshire, United Kingdom Novax Recruitment Ltd Full time

Job Title: Warrant and Revenue Account Manager

Location: Remote

Salary: £26,500 + Bonuses + Company Car

The Role

As a Warrant and Revenue Account Manager, you will be responsible for overseeing the daily completion of Rights of Entry warrants as they are served, in line with various processes, policies, and revenue recovery objectives. You will work closely with Field Representatives to ensure that visits are carried out in accordance with client requirements.

  • Manage day-to-day planned warrant visits for all activity types, including debt, inspection, and exchange.
  • Direct external colleagues to ensure visit completion in accordance with client requirements.
  • Liaise with colleagues and management for escalated matters.
  • Provide guidance and support when dealing with each call on an individual account basis.
  • Monitor performance of visits to ensure completion with no reasons for aborting a warrant.
  • Develop good working relationships with Clients, Suppliers, and colleagues.
  • Liaise with Clients, Suppliers, and Internal staff as needed to perform all work types correctly.
  • Highlight any potential risks with information found when dealing with warrants.

The Company

Novax Recruitment Ltd is a leading Field Service company specializing in providing external field agency solutions to the Utilities Sector. As a Warrant and Revenue Account Manager, you will join a dynamic team that offers an excellent salary, future career development opportunities, and a positive work environment.

The Salary and Benefits Package

  • £26,500 basic salary
  • Work from home offered up to 2-3 days per week
  • Annual profit-related bonus scheme
  • 28 days holiday (including bank holidays rising by 1 day each year)
  • Employee Assistance Scheme
  • Annual Salary Reviews
  • Vouchers on your birthday each year

Candidate Requirements

  • Good/Competent I.T. skills with accurate keyboard skills.
  • Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
  • Experience of telephone work is essential.
  • Previous experience in debt negotiation/collection, customer service, and conflict resolution is desirable but not essential.
  • Confident in dealing with customers over the telephone, including in difficult situations.
  • A positive and results-oriented approach working in a team environment.
  • Attention to detail - able to spot errors and rectify mistakes immediately.
  • Knowledge of the Utility industry is desirable but not essential.

  • Debt Recovery Specialist

    2 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom The Recruitment Co Full time

    Job Opportunity: Debt Recovery Advisor About the Role: We are seeking a highly motivated and skilled Debt Recovery Advisor to join our team at The Recruitment Co. As a Debt Recovery Advisor, you will play a crucial role in resolving low-value outstanding financial claims from individuals. Key Responsibilities: Resolve low-value outstanding financial claims...

  • Debt Recovery Specialist

    2 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom The Recruitment Co Full time

    Job Opportunity: Debt Recovery Advisor About the Role: We are seeking a highly motivated and skilled Debt Recovery Advisor to join our team at The Recruitment Co. As a Debt Recovery Advisor, you will play a crucial role in resolving low-value outstanding financial claims from individuals. Key Responsibilities: Resolve low-value outstanding financial claims...

  • Debt Recovery Paralegal

    12 hours ago

    Stratford-upon-Avon, Warwickshire, United Kingdom G2 Legal Limited Full time

    About the RoleG2 Legal Limited is seeking a highly skilled Paralegal to join its Civil Litigation team in Manchester. As a leading specialty insurance practice, we offer coverage for hard-to-place risks, serving small businesses, fortune 3000 companies, classic cars, boats, livestock, and energy & environmental firms.Key ResponsibilitiesManage a caseload of...

  • Debt Recovery Paralegal

    7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom G2 Legal Limited Full time

    About the RoleG2 Legal Limited is seeking a highly skilled Paralegal to join its Civil Litigation team in Manchester. As a leading specialty insurance practice, we offer coverage for hard-to-place risks, serving small businesses, fortune 3000 companies, classic cars, boats, livestock, and energy & environmental firms.Key ResponsibilitiesManage a caseload of...

  • Debt Recovery Agent

    1 week ago

    Stratford-upon-Avon, Warwickshire, United Kingdom SF Recruitment Full time

    Job Summary:We are seeking a highly motivated and results-driven Telephone Collector to join our team at SF Recruitment. As a Telephone Collector, you will be responsible for recovering debts on behalf of private parking companies, utilizing a customer-focused approach to resolve payment issues while adhering to company policies.Key Responsibilities:Making...

  • Head of Energy Recovery Services

    7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Utility People Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Head of Energy Recovery Services at Utility People. As a key member of our team, you will be responsible for managing our energy recovery services, including cost savings and bill validation.Key ResponsibilitiesEnergy Recovery Services Management: Manage a...

  • Head of Energy Recovery Services

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Utility People Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Head of Energy Recovery Services at Utility People. As a key member of our team, you will be responsible for managing our energy recovery services, including cost savings and bill validation.Key ResponsibilitiesEnergy Recovery Services Management: Manage a...

  • Corporate Recovery Senior Manager

    1 week ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Imperium Financial Recruitment Full time

    **Job Title:** Corporate Recovery Senior Manager**Job Summary:** Imperium Financial Recruitment is partnering with a leading corporate recovery firm to find an exceptional Senior Manager of Corporate Recovery. The successful candidate will bring extensive expertise in corporate recovery and insolvency, providing strategic leadership and ensuring the delivery...

  • Corporate Recovery Senior Manager

    3 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Imperium Financial Recruitment Full time

    Job Specification: Senior Corporate Recovery SpecialistLocation: UKEmployment Type: Full-TimeAgency: Imperium Financial RecruitmentRole Overview: Imperium Financial Recruitment is partnering with a leading corporate recovery firm to find an exceptional Senior Corporate Recovery Specialist. The successful candidate will bring extensive expertise in corporate...

  • Corporate Recovery Senior Manager

    4 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Imperium Financial Recruitment Full time

    Job Specification: Senior Corporate Recovery SpecialistLocation: UKEmployment Type: Full-TimeAgency: Imperium Financial RecruitmentRole Overview: Imperium Financial Recruitment is partnering with a leading corporate recovery firm to find an exceptional Senior Corporate Recovery Specialist. The successful candidate will bring extensive expertise in corporate...

  • Credit Controller

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Cedar Full time

    About the RoleCedar is seeking a highly skilled Credit Controller to join our dynamic team. As a key member of our finance department, you will be responsible for managing a regional portfolio and ensuring outstanding debt is collected efficiently.Key ResponsibilitiesPro-actively contact customers regarding overdue payments to resolve queries and collect...

  • Credit Controller

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Cedar Full time

    About the RoleCedar is seeking a highly skilled Credit Controller to join our dynamic team. As a key member of our finance department, you will be responsible for managing a regional portfolio and ensuring outstanding debt is collected efficiently.Key ResponsibilitiesPro-actively contact customers regarding overdue payments to resolve queries and collect...

  • Senior Investment Manager

    4 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Corporate Recruitment Solutions Full time

    About the Senior Investment Manager - Debt Fund Role:Our client, a well-established and innovative debt fund, is committed to supporting small and medium-sized enterprises (SMEs). This is a fantastic opportunity to join their Northern-based debt team and make a real difference in the SME landscape.Key Responsibilities:Ownership and understanding of the given...

  • Senior Investment Manager

    5 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Corporate Recruitment Solutions Full time

    About the Senior Investment Manager - Debt Fund Role:Our client, a well-established and innovative debt fund, is committed to supporting small and medium-sized enterprises (SMEs). This is a fantastic opportunity to join their Northern-based debt team and make a real difference in the SME landscape.Key Responsibilities:Ownership and understanding of the given...

  • Senior Investment Manager

    14 hours ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Corporate Recruitment Solutions Full time

    About the Senior Investment Manager - Debt Fund Role:Our client, a well-established and innovative debt fund, is committed to supporting small and medium-sized enterprises (SMEs). This is a fantastic opportunity to join their Northern-based debt team and make a real difference in the SME landscape.Key Responsibilities:Ownership and understanding of the given...

  • Senior Investment Manager

    12 hours ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Corporate Recruitment Solutions Full time

    About the Senior Investment Manager - Debt Fund Role:Our client, a well-established and innovative debt fund, is committed to supporting small and medium-sized enterprises (SMEs). This is a fantastic opportunity to join their Northern-based debt team and make a real difference in the SME landscape.Key Responsibilities:Ownership and understanding of the given...

  • Corporate Recovery Manager

    4 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Imperium Financial Recruitment Full time

    Job Title: Corporate Recovery ManagerWe are seeking a highly skilled Corporate Recovery Manager to join our team at Imperium Financial Recruitment. As a key member of our team, you will play a crucial role in providing strategic direction and operational leadership in corporate recovery and insolvency cases.Key Responsibilities:Lead and Manage Corporate...

  • Corporate Recovery Manager

    4 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Imperium Financial Recruitment Full time

    Job Title: Corporate Recovery ManagerWe are seeking a highly skilled Corporate Recovery Manager to join our team at Imperium Financial Recruitment. As a key member of our team, you will play a crucial role in providing strategic direction and operational leadership in corporate recovery and insolvency cases.Key Responsibilities:Lead and Manage Corporate...

  • Corporate Recovery Manager

    7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Imperium Financial Recruitment Full time

    Job Title: Corporate Recovery ManagerWe are seeking a highly skilled Corporate Recovery Manager to join our team at Imperium Financial Recruitment. As a key member of our team, you will play a crucial role in providing strategic direction and operational leadership in corporate recovery and insolvency cases.Key Responsibilities:Lead and Manage Corporate...

  • Corporate Recovery Manager

    10 hours ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Imperium Financial Recruitment Full time

    Job Title: Corporate Recovery ManagerWe are seeking a highly skilled Corporate Recovery Manager to join our team at Imperium Financial Recruitment. As a key member of our team, you will play a crucial role in providing strategic direction and operational leadership in corporate recovery and insolvency cases.Key Responsibilities:Lead and Manage Corporate...