Warrant and Revenue Account Manager

1 month ago


StratforduponAvon, Warwickshire, United Kingdom Novax Recruitment Ltd Full time
Job Title: Warrant & Revenue Account Manager

Location: Stratford Upon Avon

Salary: £26,500 + Bonuses + Company Car

The Role

As a Warrant & Revenue Account Manager, you will be responsible for overseeing the daily completion of Rights of Entry warrants as they are served, in line with various processes, policies, and revenue recovery objectives. Our Field Representatives will carry out visits on behalf of Electricity, Gas, and Water suppliers to collect outstanding balances, disconnect supplies, remove meters, exchange meters, read and inspect meters, or perform data cleansing requirements.

Key Responsibilities:
  • Manage day-to-day planned warrant visits for all activity types, including debt, inspection, and exchange.
  • Direct external colleagues to ensure visit completion in accordance with client requirements.
  • Liaise with colleagues and management for escalated matters.
  • Provide guidance and support when dealing with each call on an individual account basis.
  • Monitor performance of visits to ensure completion with no reasons for aborting a warrant.
  • Develop good working relationships with Clients, Suppliers, and colleagues.
  • Liaise with Clients, Suppliers, and Internal staff as needed to perform all work types correctly.
  • Highlight any potential risks with information found when dealing with warrants.
The Company

Our client is a leading Field Service company specializing in providing external field agency solutions to the Utilities Sector. You will be joining an industry leader that offers an excellent salary and future career development opportunities.

The Salary and Benefits Package
  • £26,500 basic salary
  • Work from home offered up to 2-3 days per week
  • Annual profit-related bonus scheme
  • 28 days holiday (including bank holidays rising by 1 day each year)
  • Employee Assistance Scheme
  • Annual Salary Reviews
  • Vouchers on your birthday each year
Candidate Requirements
  • Good/Competent I.T. skills with accurate keyboard skills.
  • Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
  • Experience of telephone work is essential.
  • Previous experience in debt negotiation/collection, customer service, and conflict resolution is desirable but not essential.
  • Confident in dealing with customers over the telephone, including in difficult situations.
  • A positive and results-oriented approach working in a team environment.
  • Attention to detail - able to spot errors and rectify mistakes immediately.
  • Knowledge of the Utility industry is desirable but not essential.


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