Warrant and Revenue Account Manager

7 days ago

StratforduponAvon, Warwickshire, United Kingdom Novax Recruitment Ltd Full time

Job Title: Warrant and Revenue Account Manager

Location: Remote

Salary: £26,500 + Bonuses + Company Car

The Role

As a Warrant and Revenue Account Manager, you will be responsible for overseeing the daily completion of Rights of Entry warrants as they are served, in line with various processes, policies, and revenue recovery objectives. You will work closely with Field Representatives to ensure that visits are carried out in accordance with client requirements.

  • Manage day-to-day planned warrant visits for all activity types, including debt, inspection, and exchange.
  • Direct external colleagues to ensure visit completion in accordance with client requirements.
  • Liaise with colleagues and management for escalated matters.
  • Provide guidance and support when dealing with each call on an individual account basis.
  • Monitor performance of visits to ensure completion with no reasons for aborting a warrant.
  • Develop good working relationships with Clients, Suppliers, and colleagues.
  • Liaise with Clients, Suppliers, and Internal staff as needed to perform all work types correctly.
  • Highlight any potential risks with information found when dealing with warrants.

The Company

Novax Recruitment Ltd is a leading Field Service company specializing in providing external field agency solutions to the Utilities Sector. You will be joining a reputable industry leader that offers an excellent salary, future career development opportunities, and a positive work environment.

The Salary and Benefits Package

  • £25,500 basic salary
  • Work from home offered up to 2-3 days per week
  • Annual profit-related bonus scheme
  • 28 days holiday (including bank holidays rising by 1 day each year)
  • Employee Assistance Scheme
  • Annual Salary Reviews
  • Vouchers on your birthday each year

Candidate Requirements

  • Good/Competent I.T. skills with accurate keyboard skills.
  • Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
  • Experience of telephone work is essential.
  • Previous experience in debt negotiation/collection, customer service, and conflict resolution is desirable but not essential.
  • Confident in dealing with customers over the telephone - including in difficult situations.
  • A positive and results-oriented approach working in a team environment.
  • Attention to detail - able to spot errors and rectify mistakes immediately.
  • Knowledge of the Utility industry is desirable but not essential.

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