Operations Excellence Manager

4 days ago


London, Greater London, United Kingdom Bank of America Full time
Senior Operations Consultant Job Description:
The Bank of America is seeking a highly skilled Senior Operations Consultant to join our team. As a senior consultant, you will play a key role in leading the design, development, and implementation of complex products, systems, processes, and services in an operations environment. The ideal candidate will have 3+ years of experience in areas such as Inbound queue management, Workforce management strategic scheduling, IEX platform proficiency, Call Delivery, Genesys call routing and skilling, Telephony design and support, Call Center Operations.

This is a full-time opportunity with a competitive salary range of $80,000 - $120,000 per year. Located in Arizona and New Jersey, this role offers growth and development opportunities, as well as a dynamic work environment.

Key Qualifications:
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Experience in Inbound queue management, Workforce management strategic scheduling, IEX platform proficiency, Call Delivery, Genesys call routing and skilling, Telephony design and support, Call Center Operations


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