Operations Controller

1 month ago

London, Greater London, United Kingdom AB Volvo Full time
Operations Controller Job Description

We are seeking a highly skilled Operations Controller to join our team at AB Volvo. As an Operations Controller, you will play a critical role in ensuring the seamless coordination and efficiency of our service process.

Main Responsibilities:
  • Proactively manage the GVS process from planning to invoice/claim closure.
  • Ensure that CSR's and Technician Supervisors adhere to the standard OTI process.
  • Manage customer expectations, job profitability, and workshop productivity targets.
  • Carry out regular process reviews with your Manager to identify operational issues and ensure follow-up actions are taken.
  • Manage and plan workshop/support resources to ensure OTI process requirements are fulfilled.
  • Support the CSR/Workshop Supervisor in specification/codification and quoting preparation tasks.
  • Assist in the management of handovers of complex or potentially contentious jobs.
  • Hold daily production meetings to plan workload and resources.
  • Anticipate production problems based on forward plans and provide active support.
  • Monitor staff performance and identify areas for development.
  • Perform periodic competence assessments and produce plans to address competence issues.
  • Manage and process productive wage submissions on a monthly basis.
  • Plan, report, and control lost and non-available hours in line with budget KPI.
  • Assist the Service/Dealerpoint Manager in the production of the annual business plan.
Requirements:
  • Experience working within the motor vehicle industry, preferably with a technical background.
  • Full knowledge of VOSA requirements and MOT testers manual.
  • Knowledge/experience of leading teams.
  • Knowledge of workshop KPI.
What We Offer:
  • Company pension.
  • 25 days holiday rising to 30 days with service + bank holidays.
  • Healthcare plan with access to dental insurance.
  • Enhanced paternity/maternity leave.
  • Employee discounts extended to family and friends on many High St Retailers, Gym memberships, travel, hotel, theme parks, and more.

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