Customer Support Specialist
1 week ago
The Juice Plus+ Company EMEA is a leading player in the health and wellness industry, leveraging a unique blend of direct sales and e-commerce to market plant-based nutritional products globally.
We are seeking a highly skilled Email Support Agent to join our team in providing exceptional customer service to our Partners & Customers across various regions. The successful candidate will be responsible for delivering timely, personalized, and professional email responses to a high volume of queries.
About the Role:
- Provide prompt and effective email support to customers, ensuring their queries are addressed efficiently and professionally.
- Demonstrate excellent written communication skills, with a focus on clear, empathetic, and actionable information.
- Maintain comprehensive records of email interactions and provide feedback on system improvements.
- Prioritize urgent concerns and escalate critical issues to the Team Lead/supervisor as needed.
Requirements:
- A good standard of education
- Fluent in English with excellent written communication skills
- Experience providing exceptional customer service
- Strong critical thinking and problem-solving skills
- Ability to learn quickly, work under pressure, and prioritize
Estimated Salary: €35,000 - €45,000 per annum, depending on location and experience.
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