Customer Service Representative

4 weeks ago

Flax Bourton, North Somerset, United Kingdom Tarmac Full time

About the Role

We are seeking an experienced Customer Service Coordinator to join our dynamic team at Tarmac. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Respond to customer inquiries via telephone, email, and online orders, providing timely and effective solutions to their needs.
  • Collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
  • Process customer orders and data entry tasks with accuracy and efficiency.
  • Develop and maintain strong relationships with key stakeholders, including customers and colleagues.
  • Work closely with the Fleet and Capacity planners to ensure seamless transportation and material availability.

Requirements

  • Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Proficiency in MS Word and Excel, with experience of Salesforce CRM an advantage.
  • Positive attitude, with a strong desire to grow and develop within the company.

What We Offer

  • A competitive salary and bonus scheme.
  • Enhanced holiday entitlement and contributory pension scheme.
  • Access to the Tarmac Reward website, with discounts on retailers and holidays.
  • Employee Assistance helpline for free and confidential advice.
  • Opportunities for career development and training.

About Tarmac

Tarmac is a leading supplier of construction materials, with a strong commitment to customer service and quality. We are proud of our values and our people, and we are looking for individuals who share our passion for delivering exceptional results.

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