Customer Service Liaison

3 weeks ago

Flax Bourton, North Somerset, United Kingdom Tarmac Full time

About the Role

We are seeking an experienced Part Time Customer Service Coordinator to join our friendly team at Tarmac Stancombe, Flax Bourton near Bristol. This is a great opportunity to work in a successful Customer Service team working 25 hrs per week.

This role is easily accessible from Weston-super-Mare, Bristol, Chepstow, Newport, Cardiff, South Gloucester and the surrounding areas.

Key Responsibilities

  • Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
  • Providing customers with an excellent customer service experience providing high level of customer care and attention at all times
  • Completing data entry and order processing tasks
  • Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
  • Inputting accurate customer data into the CRM system
  • Building relationships with the key stakeholders in the account base
  • Working closely with the Fleet and Capacity planners to ascertain transport and material availability
  • Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands

Requirements

  • Confidence in the use of IT systems including MS Word and Excel
  • Experience of Salesforce CRM advantageous but not essential as training will be provided
  • First class customer service and communication skills
  • Ability to deal with stakeholders at all levels both internally and externally
  • Confident telephone manner
  • Superb attention to detail
  • Positive 'can-do' attitude
  • An approachable and engaging manner
  • Ability to demonstrate tenacity and resilience when working under pressure
  • Flexibility to work in a successful team environment
  • A desire to grow and be successful

What We Offer

  • Bonus scheme
  • Enhanced holiday entitlement
  • Contributory pension scheme
  • Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
  • Access to our Employee Assistance helpline for free and confidential advice
  • Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and Menopause
  • Training and development opportunities

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