Customer Service Representative

1 month ago


Flax Bourton, North Somerset, United Kingdom Tarmac Full time

About the Role

We are seeking an experienced Customer Service Coordinator to join our dynamic team at Tarmac. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Manage customer inquiries and complaints via telephone, email, and online channels
  • Provide high-level customer service and support, ensuring customer satisfaction and loyalty
  • Process customer orders and data entry tasks with accuracy and efficiency
  • Collaborate with internal stakeholders to resolve customer queries and issues
  • Input customer data into our CRM system with precision and attention to detail
  • Build and maintain strong relationships with key stakeholders and customers
  • Work closely with our Fleet and Capacity planners to ensure seamless transportation and material availability

Requirements

  • Proven experience in a customer-facing role, with excellent communication and interpersonal skills
  • Confidence in using IT systems, including MS Word and Excel
  • Experience with Salesforce CRM is advantageous, but training will be provided
  • First-class customer service and communication skills
  • Ability to work under pressure and maintain a positive attitude
  • Flexibility to work in a dynamic team environment

What We Offer

  • Bonus scheme
  • Enhanced holiday entitlement
  • Contributory pension scheme
  • Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
  • Access to our Employee Assistance helpline for free and confidential advice
  • Training and development opportunities


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