Client Experience Manager
2 days ago
We're a dynamic organization based in Luton, United Kingdom, looking for an experienced Customer Service Advisor to enhance our customer experience. This role is ideal for individuals who are passionate about delivering exceptional service and thrive in fast-paced environments.
Job DescriptionThis position involves managing customer interactions across various channels, ensuring seamless communication and issue resolution. The successful candidate will be responsible for handling incoming queries, resolving issues promptly, and escalating complex cases when necessary.
Main Responsibilities- Handle Incoming Calls: Respond to customer calls with empathy and professionalism.
- Resolve Customer Issues: Address customer concerns efficiently by providing accurate information regarding products and services.
- Manage Customer Relationships: Build trust with customers through effective communication and problem-solving.
- Process Customer Orders: Manage customer orders, update account details, and maintain accurate records of interactions.
- Prior Experience: Previous experience in a customer-facing role is highly desirable.
- Communication and Problem-Solving Skills: Excellent verbal and written communication skills, combined with strong problem-solving abilities, are essential for success in this position.
- Technical Competence: Proficiency in Microsoft Office and CRM systems is required.
- Adaptability and Teamwork: Ability to work collaboratively as part of a team and adapt to changing priorities.
- Salary: £28,000 - £33,000 per annum (dependent on experience).
- Pension Scheme and Healthcare Benefits: Comprehensive benefits package supporting employees' well-being.
- Training and Development Opportunities: Regular training and development opportunities for professional growth and personal development.
- Flexible Working Hours: Flexible working hours, including weekends, accommodating diverse lifestyles.
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