Luxury Service Provider

4 weeks ago


London, Greater London, United Kingdom The Ritz London Full time

The Ritz London: A Premier Destination for Luxury Service

Located in the heart of London, The Ritz London hotel offers an unparalleled level of luxury and opulence. As a Butler, you will be part of a team that creates a positive, memorable, and magical experience for our guests.

Position Overview

We are seeking a dynamic and enthusiastic individual to join our Rooms Division team as a Butler. The successful candidate will be committed to delivering exceptional service to our guests while maintaining The Ritz London's 5-star luxury standards.

Key Responsibilities

  • Provide unparalleled service to our clients and guests, ensuring all facilities and requests are well taken care of.
  • Anticipate and manage guest needs in advance, working closely with other departments to maintain the highest 5-star standards.
  • Display a polite and professional attitude to internal and external guests, possessing excellent customer service skills and discretion.
  • Have a great command of the English language, both spoken and written, and be able to work under pressure with strong organisational skills.

Requirements

  • Relevant experience in a 5-Star property or household equivalent is essential.
  • Excellent customer service skills and discretion.
  • Possess the ability to work under pressure and have strong organisational skills.
  • Great command of the English language, both spoken and written.
  • Display a polite and professional attitude to internal and external guests.

Benefits

  • Highly competitive salary within the luxury London Hotel sector.
  • Instant reward and recognition scheme.
  • 28 holidays (including bank holidays).
  • Learning & Development opportunities.
  • Employee discount scheme for Ritz goods and external providers.
  • Free laundry service for tailored uniform.
  • Complimentary meals on duty.
  • Social events and activities.
  • Season ticket loan.
  • CODE Hospitality App.
  • Wellness treatments: massage, chiropody and more.
  • Pension scheme.
  • Employee mental health assistance helpline.
  • Employee Introductory Scheme (£600).
  • Training Fund Assistance.

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.



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