Warranty Claims Specialist

4 weeks ago

Ipswich, Suffolk, United Kingdom Prime Appointments Full time
Warranty Analyst Job Description

A leading manufacturing and production company in the Ipswich area is seeking a skilled Warranty Analyst to join their team. This is a full-time permanent position with a competitive salary range of £30,000 to £40,000 per annum, depending on experience.

Key Responsibilities:
  • Warranty Claims Processing: Review and process warranty claims, collaborating with service and engineering departments as needed.
  • Performance Metrics: Prepare and report departmental KPIs through scheduled data extracts.
  • Data-Driven Insights: Utilize data analytics to inform business decisions, presenting evidence-based recommendations for product design and manufacturing improvements.
  • Warranty Returns Management: Oversee the warranty returns process, including communication with dealers and suppliers regarding product returns for investigation.
  • Warranty Registration: Manage warranty registrations, ensuring accurate documentation is stored to validate warranty periods.
  • Dealer Training and Auditing: Conduct training and auditing of dealer partners (local and abroad) to minimize the negative impact of vehicle faults on customers.
  • Project Work: Take on specific projects as requested and perform other duties as required in the daily running of the customer care department.
Requirements:
  • Education: Degree-level education or equivalent in a business or finance field is desirable.
  • Communication Skills: Excellent communication skills are essential for this role.
  • Independence: Experience working independently is necessary, as this is a sole role.
  • Data Analysis: Ability to summarize and communicate results from large amounts of data both visually and in writing.
  • Previous Experience: Previous experience in an Analyst or Warranty Administrator role is required.
  • Technical Skills: Proficiency in Microsoft-based applications and IT literacy are necessary.
  • Time Management: Ability to work well under time pressure is essential.
  • Desirable Skills: Experience with Oracle E-Business Suite is desirable.
Benefits:
  • Flexible Working Hours: A nine-day working fortnight (every other Friday off work).
  • Holiday Entitlement: 30 days holiday inclusive of bank holidays.
  • Pension Scheme: Company pension scheme with up to 6% employer contribution.
  • Life Assurance: Life assurance scheme.
  • Sick Pay Scheme: Company sick pay scheme.
  • On-Site Facilities: On-site golf course and football pitch.
  • Employee Assistance Programme: Employee Assistance Programme.
  • Long Service Awards: Long service awards.
  • Perks at Work: Perks at work, including discounted cinema tickets.

If you meet the above criteria and are interested in this Warranty Analyst position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.

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