Warranty Claims Specialist

1 month ago


Ipswich, Suffolk, United Kingdom Prime Appointments Full time
Warranty Analyst Position

A leading manufacturing and production company in the Ipswich area is seeking a skilled Warranty Analyst to join their team. This is a full-time permanent position with a competitive salary range of £30,000 to £40,000 per annum, depending on experience.

Key Responsibilities:
  • Review and process warranty claims, collaborating with service and engineering departments as needed.
  • Prepare and report departmental KPIs through scheduled data extracts.
  • Utilize data analytics to drive business improvements, presenting evidence-based recommendations for product design and manufacturing enhancements.
  • Manage warranty returns, including communication with dealers and suppliers regarding product returns for investigation.
  • Oversee warranty registrations, ensuring accurate documentation is stored to validate warranty periods.
  • Audit and train dealer partners on warranty processes to minimize the negative impact of vehicle faults on customers.
  • Supervise warranty interns during their annual placement.
  • Take on specific projects as requested and perform other duties as required in the daily operation of the customer care department.
Requirements:
  • Educated to degree level or equivalent in a business or finance field (desirable).
  • Excellent communication skills.
  • Experience working independently, as this is a sole role.
  • Ability to summarize and communicate results from large datasets both visually and in writing.
  • Previous experience in an Analyst or Warranty Administrator role.
  • Ability to analyze and compile necessary data, then present recommendations to management.
  • Proficient in Microsoft-based applications and IT literate.
  • Ability to work well under time pressure.
  • Experience with Oracle E-Business Suite (desirable).
Benefits:
  • A nine-day working fortnight (every other Friday off work).
  • 30 days holiday inclusive of bank holidays.
  • Company pension scheme (up to 6% employer contribution).
  • Life assurance scheme.
  • Company sick pay scheme.
  • On-site golf course and football pitch.
  • Employee Assistance Programme.
  • Long service awards.
  • Perks at work (discounted cinema tickets, etc.).

If you believe you meet the above criteria and would like to be considered for this Warranty Analyst position, please apply with your CV and contact Katie at Prime Appointments for a confidential discussion.



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