Housing Management Specialist
4 weeks ago
Job Summary: We are seeking a skilled Housing Management Specialist to join our team at Cloud Online Recruitment. The successful candidate will be responsible for delivering a high-quality customer service to tenants, providing safe and secure environments, and creating sustainable communities.
Key Responsibilities:
- To understand the complex needs of tenants and deliver a consistently high customer service.
- To provide housing management services, including advice and interventions to support tenancy sustainment.
- To lead case ownership for a small patch of customer accounts and respond promptly to reports of ASB, nuisance, harassment, and domestic violence.
- To work in collaboration with the Income Recovery Officer for the effective collection of rents and service charges.
- To maintain an up-to-date knowledge and understanding of Health & Safety, particularly regarding Fire safety and HMOs.
- To support colleagues and internal customers via coordinated response to reports of abandonment, anti-social behaviour, safeguarding, benefit take-up and rent collection and repair and defect reporting.
Requirements:
- To be aware of the Association's policies and ensure they are carried out and that good practice is maintained.
- To carry out monthly site inspections and follow up on actions.
- To carry out annual health and safety inspections on the associations dwellings.
Working Relationships and Partnerships:
- To create, maintain and enhance effective working relationships both internally and externally.
- To cooperate with colleagues and promote and champion team working to ensure that the required contractual and performance outcomes are met.
- To actively participate in own supervision, annual performance review and objective setting.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. The successful candidate will be subject to Enhanced with Barred List Adult Only DBS check and satisfactory references.
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