Property Quality Assurance Specialist

3 weeks ago

Birmingham, Birmingham, United Kingdom Concept Housing Full time
Job Description

Concept Housing Association CIC is seeking a Property Quality Assurance Specialist to join their quality assurance team. The successful candidate will be responsible for ensuring that managing agents meet the required standards in line with compliance, service regulations, and policies & procedures.

The Property Quality Assurance Specialist will inspect properties where our tenants live and are looked after by our managing agents. They will be involved in liaising and meeting with the managing agents daily, maintaining and developing the audit framework for completing inspections and planning any necessary follow-up inspections in a timely manner.

Key Responsibilities:
  • Utilizing inspection and measurement techniques with reference to company policy and procedures and statutory requirements.
  • Identifying areas of non-compliance and providing guidance to the providers to overcome issues identified.
  • Ensuring records are kept up to date, and all status updates are accurately captured on our internal systems.
  • Ensuring providers are committed to the implementation of process improvements so that contract and framework agreements are met, in line with set targets.
  • Assisting team members and providers with property / document related queries.
  • Producing detailed feedback to providers when required while recording all audit outcomes on the required system.
  • Delivery of accurate and meaningful management information to management in line with agreed timescales.
  • Identifying and solving operational problems while understanding and recognizing any broader impact across the operation.

About You:
We are looking for someone with:
  • Relevant experience working within the property sector.
  • An understanding of housing maintenance.
  • Experience in the management of repairs and the ability to read and interpret technical reports.
  • Experience of administering and managing multiple contracts working with service providers and delivering positive performance.
  • Experience of working with external stakeholders and building relationships with others.
  • Experience of working to deadlines.
  • Effective communication skills, both written and verbal with a proven ability to influence and empower colleagues.
  • Good numeracy and IT skills with experience of the Microsoft suite of products.

You will also hold a full driving licence and have access to a car for business purposes as you will be required to travel between sites.

About Us:
Concept Housing Association CIC is a leading social housing provider in the West Midlands, committed to making a positive impact. We provide over 5,400 homes across Birmingham, Bradford, and Telford, with plans to expand to 7,200 homes by 2025. We're embarking on a transformative journey to modernise our services, invest in our people, and enhance quality and choice for our customers.

Inclusive Culture:
We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.

Additional Checks:
We undertake care and safeguarding checks for all colleagues, with two professional references required, including from your current or most recent employer. All roles are subject to satisfactory right-to-work checks.

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