Help to Claim Specialist

2 weeks ago


Portsmouth, Portsmouth, United Kingdom Citizens Advice BANES Full time

Help to Claim Team Role

We are seeking a skilled Help to Claim Specialist to join our team at Citizens Advice BANES. As a Help to Claim Specialist, you will play a key role in ensuring clients receive good quality advice via telephone and digital channels.

Key Responsibilities:

  • Guide clients through the claims process, offering tailored support to help them get to their first payment.
  • Assist clients with matters such as carrying out benefits checks and form filling.
  • Identify appropriate signpost/referrals for advice needs outside the scope of the project.

Working Arrangements:

The service is available from 8am – 6pm Monday to Friday, and we offer between 30 and 37 hour contracts. Hours would be discussed with successful applicants.

We are a Disability Confident employer and welcome applications from candidates with disabilities.


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