Help to Claim Specialist
2 weeks ago
Help to Claim Team Role
We are seeking a skilled Help to Claim Specialist to join our team at Citizens Advice BANES. As a Help to Claim Specialist, you will play a key role in ensuring clients receive good quality advice via telephone and digital channels.
Key Responsibilities:
- Guide clients through the claims process, offering tailored support to help them get to their first payment.
- Assist clients with matters such as carrying out benefits checks and form filling.
- Identify appropriate signpost/referrals for advice needs outside the scope of the project.
Working Arrangements:
The service is available from 8am – 6pm Monday to Friday, and we offer between 30 and 37 hour contracts. Hours would be discussed with successful applicants.
We are a Disability Confident employer and welcome applications from candidates with disabilities.
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