Claims Partner

4 weeks ago


Portsmouth, Portsmouth, United Kingdom Vermelo RPO Full time
About Vermelo RPO

We are a dynamic organization dedicated to delivering exceptional service and sales solutions. Our Portsmouth Lakeside office is a hub of activity, where we strive to make pet insurance enjoyable and engaging for our customers.

Role Overview

We are seeking a highly motivated and customer-focused individual to join our Service and Sales Team. As a Claims Partner, you will play a vital role in managing customer relationships, resolving queries, and providing exceptional service.

Key Responsibilities
  1. Customer Service: Respond to customer calls and queries, providing timely and effective solutions to their concerns.
  2. Policy Management: Manage customer policies, ensuring seamless renewal and sales processes.
  3. Communication: Maintain regular contact with customers via telephone and email, updating details on our system and resolving any issues that may arise.
  4. Claims Handling: Liaise with veterinary practices, breeders, and policyholders to settle claims, ensuring a smooth and efficient process.
  5. Correspondence: Produce customer, affinity, and veterinary correspondence, including collating and posting of documents.
About You

We are looking for an individual with a passion for animals and a strong customer service background. You will be a team player, able to work well under pressure and maintain a consistent and energetic approach when interacting with customers.

Benefits
  1. Competitive Salary: Our salary progression scheme ensures you will be rewarded for your hard work and dedication.
  2. Annual Leave: Enjoy 25 days annual leave plus Bank Holidays, with the option to purchase additional days.
  3. Health Cash Plan: Take advantage of our Health Cash Plan, providing you with financial support for medical expenses.
  4. Onsite Facilities: Enjoy free car parking and a free shuttle bus from central Portsmouth locations to our office.
  5. Employee Discounts: Benefit from our employee discount and cashback scheme for shopping, dining, travel, and more.
  6. Structured Learning: Our structured learning and development pathway will help you advance your career and achieve your goals.
Working Hours

Our full-time role involves working 37.5 hours per week on a 3-week rotational shift pattern:

  1. Week 1: Monday to Friday 8am-4pm
  2. Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday and a day off in the week in lieu
  3. Week 3: Monday to Friday 12pm-8pm

Please note that no holiday can be taken within the first 4-6 weeks of training.


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