Special Investigator

4 weeks ago


Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time
Job Title: Special Investigator

Charles Taylor is seeking a skilled Special Investigator to join our Specialist Investigations Services Business Unit. As a Special Investigator, you will play a crucial role in protecting our clients from fraudulent activity.

Key Responsibilities:
  • Conduct thorough investigations into suspected fraudulent insurance claims, utilizing cognitive telephone interviews, validation calls, and field investigations.
  • Adhere to relevant legislation and ensure all relevant revenue opportunities are explored.
  • Triage suspected fraud referrals, recommending and implementing the required investigation.
  • Ensure complaints are captured and recorded in accordance with FCA complaint guidelines.
  • Liaise with CTSIS clients to maintain excellent working relationships.
  • Record fraud savings for our clients.
  • Act as a role model, ensuring approachability to all Charles Taylor staff.
  • Assess evidence and make decisions based on an impartial assessment of a claim.
  • Manage your own case load of investigations, ensuring all tasks are up to date.
  • Write detailed repudiation/challenge letters and investigation reports.
  • Maintain a high level of customer service while protecting our clients' liability.
Requirements:
  • Excellent investigative skills and attention to detail.
  • Good telephone manner and command of the English language.
  • Resilient attitude towards confrontation and excellent organisational skills.
  • Previous experience in adhering to service level agreements and a commitment to providing high-level customer care.
  • Ability to develop good working relationships internally and externally.
Benefits:
  • Salary: £28,000 - £35,000 per annum.
  • 28 days including Bank Holiday's and incremental holiday plan.
  • Fantastic opportunities for learning, development, and career progression.
  • Contributory pension scheme.
  • Free Health Cash Plan worth £1700 per annum.
  • Generous high-street rewards scheme for family and friends.
  • Free travel insurance (subject to qualifying criteria).

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